Search Quintana Roo Hotels

"The two areas for improvement: 1. Minibar doesn't get restocked regularly. When made specific asks, they were fulfilled partially. 2. Kids area is fabulous, albeit can use minor maintenance, we would have appreciated extended family time (under age of 4) hours during extra rainy days. This would have been great for our toddler when it was impossible to perform any activity outside. 3. Restaurants staff was great most times, but it was not consistent, unlike hotel staff which was fantastic "

"Very good"

"Pretty good"

"Great facility, pool and services."

"We had a problem with one of dining restaurants. The Black and White Steakhouse. On check in, we were told no need to make reservations at any of the restaurants. It was first come first serve. All other restaurants were very accommodating with the exception of the Steakhouse. We were waiting in line and wasn’t acknowledged for over 5 minutes. Finally someone came over and told us that they had a waiting list and come back the next day at 1830. Please note there was many empty tables. This was very disappointing since this was our last night. I give The Black and White Steakhouse a thumbs down on professionalism and service. "

"My daughter and I spent 5 nights. It's my 4th time in Cancun. Even though it's not as big as other resorts that I have stayed in, yet it is a good resort to spend some quiet time. The Christmas show and all the nightly shows are very interesting. The beach, pool side games, very amazing. There is YOGA at 9am led by Isreal. The buffet place isn't that big but there were varieties and food was really good. I can't talk about drinks because I don't drink. The staff were very welcoming. If you like to eat breakfast early, one of the restaurants open at 7am while the buffet place opens at 8am. They also set up coffee and pastries very early in the lobby for people that may be leaving early which I think is very good. There is construction work going on next door but I didn't hear any noise, not sure if it's because of where my room was located or maybe there was a break because of Christmas. Getting a reservation for dinner at the restaurants is a little tough and you have to download the app. We started checking for dinner reservations on our first day and we were lucky to get 2 reservations in the same restaurant. The Italian food at the restaurant wasn't good though so we had to go grab something from the buffet place. Overall, it was a fun 5 day Christmas vacation for me and my 18 year old daughter and we enjoyed every bit of it. Kudos to the entertainment team. This resort is about 17mins from the airport. They also let you into your room as soon as your room is ready not 3pm"

"Loving environment, Amazing staff, and excellent food and drinks"

"Very good. Kid friendly!"

"It was absolutely beautiful however the bed was always very wet."