I had read the bad reviews of the property, but due to the cancellation policy, I couldn't change my mind about staying. I had messaged the property and asked if things were in working order (pool area). Their response was yes. That was untrue. Hot tub didn't work, no floats at lazy river, room was changed, room was dirty with stains on ceiling, walls, floors. No breakfast or coffee at hotel. Stuff falling from ceiling onto towels, making them unusable when needed. What looked like pee on back of toilet (not from us). We made the best of it, but we spoke to another guest and they had a similar room situation. The workers were friendly and I could tell that it was a problem from the top down and they didn't have a choice but deal with it.
