Hotel Petit Palace di European Union

"This was, by far, one of the worst hotel stays I’ve ever had. The walkway was ancient, rundown, and felt downright unsafe. The rooms? Beyond outdated—borderline uninhabitable. To make matters worse, the lift was old, creaky, and felt incredibly unsafe. How this hotel ever received a rating of 8.0 is beyond comprehension. It’s shocking and unacceptable that Hotel.com would allow such a misleading rating to stand. I trusted your platform to guide me toward quality stays, but this was a complete disaster. You seriously let me down this time. Immediate action is needed—both for your customers and your credibility. I’m reconsidering ever using Hotel.com again after this debacle"

"This is a really wonderful hotel! I had a wonderful 8 night stay in April, thank you! I was given a very nice upgrade to the top floor terrace room, thanks so much, it made my Madrid trip very memorable! Its the best located hotel for the theatres on Gran Via. It feels very safe with tight security and the staff are very nice. The room was very comfortable, luxurious and large, and the terrace was a big bonus. Will definitely be back! "