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GRAND HILAI SUN MOON LAKE

5.0 star property
Lakefront hotel with 3 restaurants and full-service spa

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for GRAND HILAI SUN MOON LAKE

Outdoor pool, open 7:00 AM to 7:00 PM, lifeguards on site
Premium bedding, down duvets, free minibar, in-room safe
Meeting facility
Property amenity
Restaurant

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Room service
    Room service
  • Parking included
    Parking included
  • Spa
    Spa
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Suite, Lake View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Pillow menu
Separate bedroom
  • 109 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Superior Twin Room, Lake View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premium Suite, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Premium Suite, Lake View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
  • 89 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lake View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Pillow menu
Blackout curtains
Premium bedding
  • 53 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Twin Room, Lake View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Pillow menu
Blackout curtains
Premium bedding
  • 53 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Family Suite, Lake View

Premium bedding, down duvets, free minibar, in-room safe

Family Suite, Lake View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Pillow menu
  • 109 sq m
  • Lake view
  • Sleeps 6
  • 2 Queen Beds

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About the area

Map
No.139, Zhongxing Rd, Yuchi Township,, Yuchi, 555

What's nearby

  • Shueishe Pier - 1 min walk
  • Sun Moon Lake - 9 min walk
  • Sun Moon Lake Ropeway - 11 min drive
  • Yidashao Pier - 11 min drive
  • Formosan Aboriginal Culture Village - 11 min drive

Getting around

  • Shuili Checheng Station - 33 min drive
  • Taoyuan International Airport (TPE) - 163 min drive

Restaurants

  • ‪朝霧茶莊 TEA18 - ‬11 min drive
  • ‪丹彤 - ‬4 min drive
  • ‪星巴克 - ‬2 min walk
  • ‪日月潭餐廳 - ‬2 min walk
  • ‪麓司岸餐廳-日月潭美食號 - ‬11 min drive

About this property

GRAND HILAI SUN MOON LAKE

Luxury hotel near Sun Moon Lake
At GRAND HILAI SUN MOON LAKE, you can look forward to designer shops on-site, dry cleaning/laundry services and a bar. Indulge in some rest and relaxation at SOCIE, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a health club and a conference centre, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with a lifeguard on site
  • Free self-parking
  • Self-service breakfast (surcharge), an electric car charging station and tour/ticket information
  • Smoke-free property, karaoke and multilingual staff
  • Guest reviews speak well of the overall condition
Room features
All 93 rooms boast comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as air conditioning and free stocked minibars.
More amenities include:
  • Baby baths, children's slippers and free infant beds
  • Bathrooms with spring water baths and designer toiletries
  • Wardrobes/cupboards, fridges and electric kettles

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 11:00 AM for a fee: TWD 1,848 for adults and TWD 924 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Karaoke
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Free cot
  • In-room refrigerator
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • In the mountains
  • On a lake

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Hardwood flooring in room
  • Magnifying mirror
  • No lift
  • Smooth flooring in public areas

More

  • 12 floors
  • Building
  • Built in 2024
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TWD 5000 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for self-service breakfast: from approximately TWD 1848 for adults and from TWD 924 for children
  • Rollaway bed fee: TWD 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transport to and from this property
Parking height restrictions apply
Guests under 12 years old are not allowed in the health club or fitness facility

Property is also known as

Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
Grand Hilai Sun Moon Yuchi
GRAND HILAI SUN MOON LAKE Hotel
GRAND HILAI SUN MOON LAKE Yuchi
The Wen Wan Resort Sun Moon Lake
GRAND HILAI SUN MOON LAKE Hotel Yuchi

Frequently asked questions

Does GRAND HILAI SUN MOON LAKE have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

Is GRAND HILAI SUN MOON LAKE pet-friendly?

No, pets are not allowed at this property.

How much is parking at GRAND HILAI SUN MOON LAKE?

Self-parking is free at this property.

What time is check-in at GRAND HILAI SUN MOON LAKE?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at GRAND HILAI SUN MOON LAKE?

Checkout is at noon.

Where is GRAND HILAI SUN MOON LAKE located?

Situated on a lake, this luxury hotel is within a 10-minute walk of Shueishe Pier and Sun Moon Lake. Meihe Garden and Shueishe Visitors Center are also within 5 minutes.

GRAND HILAI SUN MOON LAKE Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 318 reviews" "
Rating 8 - Good. 92 out of 318 reviews" "
Rating 6 - Okay. 49 out of 318 reviews" "
Rating 4 - Poor. 32 out of 318 reviews" "
Rating 2 - Terrible. 24 out of 318 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lake view
We stayed at the room on the 7th floor the lake views were amazing highly recommended. We had a good experience at the hotel the staff are friendly, would come back again.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
So So
I can understand that vacation resorts and hotels in Taiwan don't get too many western visitors but I do believe they need to ramp up their English skills a bit and also learn what we expect in terms if service. Taiwan has so much to offer and when the government eventually decides to push for Taiwan as a vacation spot the flood gates will open! Check-in at Wen Wan was lengthy but worked out well after 3 people from the staff were involved in the paperwork. I don't want to sound woke or patronizing but asking for a dinner table at the restaurant should not result in them having a 3 minute phone conversation with their management, followed by management explaining to their guests how expensive this particular restaurant is. We ended up leaving the table and going downtown for dinner and by the looks of the restaurant, their other guests seem to have made the same decision. Room was clean, quiet and of high standard with nothing missing, great view of Sun Moon Lake and impeccable room service.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view for New Year’s Eve fireworks
Luxurious hotel room with a great view of the lake. Stayed here for New Year’s Eve and saw the fireworks from our room’s balcony! Hot tub inside the room was amazing too. Would definitely come again!
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, room comfort
Great Lake view and hot spring bath
The room was great with spectacular view. However, the meal and the bath could be improved.
Stayed 1 night in Dec 2020

10/10 Excellent

ShengYang

Liked: Staff & service, property conditions & facilities, room comfort
specular view and location
The room is great and the bath was a hot spring. Definitely, we hope we can come back soon. The dinner set can be improved tho. The same food for dinner was provided during our two nights stay.
Stayed 1 night in Dec 2020

4/10 Poor

John, Taiwan

Travelled with family
Liked: Amenities
Disliked: Staff & service
1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云
Stayed 1 night in Oct 2020

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally terrible
It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.
Stayed 1 night in Aug 2020

10/10 Excellent

A.S., Los Angelos, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Jin, Toronto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service . Price is high but value is low.
Stayed 1 night in Dec 2019

8/10 Good

Kai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent, fantastic location only a five min. walk to main attractions etc. Staff excellent also. Will deffo stay again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is good. The restaurant offers good meal. We enjoy eating there.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good breakfast, good view, over priced.
Unable to turn off light to entry way and night stand without turning off the main power which cuts off power to the toilet for flushing and for charging phones. Good breakfast, good view, over priced.
Stayed 1 night in Jan 2019

4/10 Poor

Tony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good view, hot tub in room, Cannot turn off lights
First the good. The location is beautiful, it's on top of a hill over looking Sun Moon Lake. It has very nice view from the room, free water in the room, and a great Taiwanese breakfast. You also get to visit the observatory for free. There is also a hot tub in the room with hot springs. Here's the bad. The room has a main power switch by the door. In order to turn off the entry lights and lights under the night stand you would have to shut off the main power. Which means the toilet stops working (yes, you cannot even flush), there is no power to the outlets (You want to charge your phone? forget it). Also, they only have feather bedding and pillows. There are no foam pillow or even a blanket without feather. If you're allergic to feather, and like a dark room. This place is not for you.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very comfortable, there so many reviews saying is bad, so I was kind of hesitate , but I was glad I did pick this hotel, the only complaint might be they put me on third floor, there is 4 trees blocking my view. Other than that, yes I would be back again!
Stayed 1 night in Jan 2019

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Hing Chuen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this property, however it is starting to show some age. Still probably the best location to enjoy Sun Moon Lake. The staff was pleasant, but lacking at times in communicating. Our room was not ready at check-in, yet occupancy was very low - so unsure why we waited. The free shuttle wasn’t running on schedule which meant needing to walk back up the hill - good exercise, but not so fun in the rain. The hot spring tubs in the rooms are Devine and well worth the experience. Dining staff were not very efficient- again it was not very busy...and we were not in a rush. The best service was from the bell man and shuttle driver when we arrived who took us down the hill to explore the city while we killed some time waiting for the room. He provided great information on activities and was very friendly and helpful (sorry not to get his name - but they need more of him on staff.) By no means would I discourage staying at Wen Wan - it is a magnificent place - must have caught it on an off couple of days.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2018

6/10 Okay

Meg, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet. Friendly staff, courteous and helpful. However, tough to arrange for hotel shuttle to pick up from the pier.
Stayed 2 nights in Sep 2018

10/10 Excellent

SOO NANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is excellent. A good place to relax and enjoy the hotspring
Stayed 2 nights in Sep 2018