Ore Mountains Hotels with Swimming Pool

"The service was terrible. We booked a room online that said SLEPT 4…. It was a queen sized bed, in a room with barely any walking room around the bed. Literally 2 people would have been squished, so we had to upgrade (since we had 2 children with us). Online it said that there were TWO restaurants on site (one was closed and they didn’t mention that).. online it also said they had childcare (they didnt) We were told free parking - it was 30 euro. No one spoke English. So frustrating....

"Couldn’t find our payment. Had tonhelpnout others translating English to German. "

"Nähe zur Natur"

"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Upon arriving and informing the front desk I was there to check in I was simply told ‘no’. When I explained I had a reservation through Expedia the lady checked and proceeded to check me in but continued complaining about it. Hardly welcoming. We just wanted to get some snacks from the restaurant and watch the football but the restaurant was really full service with no option to get snacks. We were told any food we wanted would take an hour. We asked if we needed a reservation but were told no...

"Very good hotel, my meal would be in my all time top 10 list."