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"Convenient if you have a flight at HGH T4. I liked their dinner and breakfast served at their Kitchen restaurant at a decent price. "

"Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants. "

"great location and facility for business travel. "

"It’s in a very good location and good service!"

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou. "

"The staff were very helpful and accommodating. Highly recommended!"

"Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much . "

"It’s really a very good hotel in this area"