Hotel Mewah di Hakone

"Good food great service"

"プールの充実、ホテルの綺麗さ、サービスの良さとも最高です。"

"料理も美味しく、旅館の方の応対も丁寧で、非常に良かったです。"

"As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but...

"The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station."

"Booked this room for the private onsen and it was quite a lovely experience. We brought our luggage to them early in the morning and asked them to hold it until our check in so we could explore and after we checked in and made it to our room they sent someone to bring the luggage up. There was a breakfast buffet included with our room and it had a really nice variety of foods from western to Japanese. Staff spoke great English "

"The exterior looks old but the interior seems to have been renovated and it is in excellent condition including the room we were in. The private onsens are in outstanding condition, the public onsens are great although not as good. The breakfast was excellent with several Japanese and western dishes. The place is close enough to the train station to walk but far enough so that the noise of the town does not bother. "

"食事がとても美味しかったです。 従業員の皆様のサービスも行き届いていました"