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"Very clean, friendly and helpful staff. The room is comfortable and well equipped. The onsen on the 11th floor is excellent, as is the breakfast, great range of Japanese and some western, best breakfast I’ve had in Japan!!"

"This was one of my ultimate Onsen destination for a long time. I read an article about this place being one of the top 5 go-to-onsen not only for Japanese and Onsen lovers all over the world as you need to operate cable car down to the below Iya Valley to enjoy outside onsen with spectacular views. I enjoyed both male and female side in 2 days and I was simply overwhelmed by the scenery. Only down side was the water is not hot enough as it is a naturally flowing onsen water without heating up. Kaiseki was unique since they cooked local fresh water seafood mostly which was a rare for travelers to enjoy. Indoor onsen was also great as well. Only negative part was we were checked into 6th floor and my mom had a difficult time to go down and up to lobby for cable car Onsen, basement for indoor Onsen, Kaiseki was 5th fl but breakfast was at the lobby level. For elderly customer, try to get a room near the lobby just in case."

"Another nice stay at a Toyoko location. Everything met my expectations."

"This hotel is dated and has definitely seen better days. I had a non-smoking room that reeked of smoke :(. However, it was low cost and everything worked. The guy in reception was welcoming and friendly- made a particular effort to explain things, show me the free drinks in reception and hand me a tourist map. Location is walkable from centre (flat walk), but slightly further than ideal. Many dining options easily reached, but don’t expect much English spoken (have a translation app handy)."

"Comfortable overnight stay in Japan. "