Hotel Mewah di Surabaya

"Sempurna"

"The room was not properly maintained. I am hugely disappointed with the state of the room. The furniture are still in good condition but not properly cleaned .The bathroom is dirty-marble walls and edges have moulds. The housekeeping was poor-no vacuum and no mopping the floor throughout my stay. Only changed the towels and top up water bottles ,not even replace the cups and saucer I am still in shock thinking of the quality of the room. A disgrace to Sarkies collection of hotels. "

"Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small...

"Absolutely amazing stay Hotel is just beautiful. I just can’t bear to see exotic fish living in such small bare empty tanks - no plants, no rocks, just emptiness and bright Lights 24/7 thats not how they live in real life. I would prefer to see an incredible statue of picture than the fish in such awful desolate lonely conditions. "

"Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall. "

"The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. "

"Nice clean Hotel. Staffs very friendly and professional. Good quality soap and good coffee and tea quality Will definitely stay here again "

"Nice & delicious selection for the Indonesian breakfast menu. It kept changing everyday during our stay. The aircons in the bedrooms are not cold enough even though I had turned them on to the maximum.There were no aircons inside the lift & on the corridor either. It was hot & stuffy"