Hotel Mewah di Surabaya

"Sempurna"

"The room was not properly maintained. I am hugely disappointed with the state of the room. The furniture are still in good condition but not properly cleaned .The bathroom is dirty-marble walls and edges have moulds. The housekeeping was poor-no vacuum and no mopping the floor throughout my stay. Only changed the towels and top up water bottles ,not even replace the cups and saucer I am still in shock thinking of the quality of the room. A disgrace to Sarkies collection of hotels. "

"Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small...

"Overall it is a nice Hotel but there are room for improvement. The wifi in public areas varrie alot. Several times our room key didnt work There could be sunshades by the pool since its very warm and to avoid sunburn. Finally it would be nice to have a beer without trying to hide it "

"Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall. "

"The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. "

"Nice clean Hotel. Staffs very friendly and professional. Good quality soap and good coffee and tea quality Will definitely stay here again "

"Very clean, friendly staffs, very comfort the bed"