Hotel Keluarga di Surabaya

"The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. "

"We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully."

"I choose this hotel because the location close to güveni station and beside mall easy to find food and room it’s very big"

"ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。"

"Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small...

"Nice clean Hotel. Staffs very friendly and professional. Good quality soap and good coffee and tea quality Will definitely stay here again "

"Air conditioning doesn't work and the card keep need reset..must went to lobby to many time..terrible"

"The place is not near like the pictures The place is so small - the water is smell really bad and the sink stink. The wall is awful and the bed spread was never been change it was smell like someone slobber so discussing. For the price $20.00 dollar I rather ho to Fave hotel another $10.00 dollar more for better quality. The only great about it is the location."