Hotel Mesra Haiwan Kesayangan di Stoke-on-Trent

"Great location to stay a couple of nights for a sad family occasion. Jasper on the front desk was great. Facilities are OK but not perfect. At breakfast even in non peak periods, basic items were missing and tables unkempt. However our room was spacious and we would stay again though not if we wanted to feel spoiled or as a particular treat. "

"Very friendly and efficient staff"

"Stayed here before going to Alton Towers and it was perfect"

"Nice hotel if lacking a bit of character. Room was ok. It was facing the main road so a bit noisy - no chance of a lie in if you wanted one especially on the Monday. Very comfortable bed and very clean. A little on the cold side for my liking but was offered extra blankets if I wanted. The bathroom was really quite cold even with the heated rail on. Staff very friendly. Facilities are good and clean. The food at the restaurant was above standard - some very nice dishes. Breakfast was fine -...

"for a 3 star hotel, the condition of the property seems run down, a renovation would be needed to make this place thrive, beds are well a bed, but not the best at all, night porter walking around woke us up 3 times in the night, not much sound proofing for the rooms "

"basic economy accommodation has a parking lot the hotel is several hundred years old but still does a good job"

"A small family run hotel with nice people who were very helpful. The mattress on the bed was very poor being so soft it was difficult to turn over or get out of bed."