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Serras Andorra

5.0 star property
Luxurious ski hotel with ski-in/ski-out access

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Photo gallery for Serras Andorra

Terrace/patio
Living area
Living area
Terrace/patio
Premium bedding, minibar, in-room safe, individually furnished
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • Pet-friendly
  • Parking available

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually furnished

Superior Room

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually furnished

Junior Suite

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
Hairdryer
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds and 1 King Bed

View all photos for Family Grand Deluxe

Premium bedding, minibar, in-room safe, individually furnished

Family Grand Deluxe

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Room

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Premium bedding, minibar, in-room safe, individually furnished

Family Suite

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Eco-friendly toiletries
Separate bath and shower
Hairdryer
  • 80 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Grand Deluxe Room

Premium bedding, minibar, in-room safe, individually furnished

Grand Deluxe Room

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Bed

View all photos for Penthouse

Living area

Penthouse

Highlights

Separate sitting area
Individually furnished
Dining table
Flat-screen TV
Renovated in 2021
Premium bedding
Blackout curtains
2 bedrooms
  • 100 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, individually furnished

Family Room

Highlights

Individually furnished
Flat-screen TV
Renovated in 2021
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed
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About the area

Map
Carretera General 2, nº26, Soldeu, Andorra, AD100

What's nearby

  • Soldeu Ski Resort - 4 min walk - 0.4 km
  • El Tarter Snow Park - 1 min drive - 1.0 km
  • TSD4 Pas De La Casa Ski Lift - 12 min drive - 10.5 km
  • Pas de la Casa Resort - 14 min drive - 11.4 km
  • Caldea Spa - 18 min drive - 16.6 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 31 min drive
  • Barcelona El Prat Airport (BCN) - 170 min drive

Restaurants

  • ‪Restaurant Manacor Grill - ‬2 min drive
  • ‪L'Ovella Negra - ‬5 min drive
  • ‪Burger Brothers - ‬1 min drive
  • ‪The Boss - ‬2 min drive
  • ‪Taittinger Sol I Neu Restaurant - ‬14 min walk

About this property

Serras Andorra

Luxury family-friendly hotel renovated in 2021 and located near Soldeu Ski Resort
Located close to Pas de la Casa Resort and TSF4 Solana Ski Lift, Serras Andorra provides a terrace, a playground and an arcade/games room. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and skiing privileges. Indulge in a body treatment, a deep-tissue massage and a facial at the on-site spa. The on-site local cuisine restaurant, Restaurante Bruna, offers breakfast, lunch and dinner. Enjoy the 24-hour gym, as well as activities such as hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), an electric car charging station and babysitting (surcharge)
  • Smoke-free property, luggage storage and tour/ticket information
Room features
All 60 individually furnished rooms feature thoughtful touches such as premium bedding and bathrobes, as well as amenities such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Heated floors, eco-friendly toiletries and children's dressing gowns
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Catalan, English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 5 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Secured, covered parking on site (EUR 25 per night)
  • Secured, covered valet parking on site (EUR 25 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar 42º
  • Restaurante Bruna

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Indoor pool
  • Optional ski privileges
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual furnishings
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 95.0 per night.
Cots (infant beds) are available for EUR 55.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 28 for children
  • Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: EUR 25 per night
  • Valet parking fee: EUR 25 per night
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 55.0 per day
  • Rollaway bed fee: EUR 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Pool access available from 10:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 3 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Parador Canaro Hotel
Parador Canaro Hotel Soldeu
Parador Canaro Soldeu
Parador Canaro Hotel Incles
Parador Canaro Incles
Hotel Parador Canaro Andorra/Incles

Frequently asked questions

Does Serras Andorra have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

Is Serras Andorra pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Serras Andorra?

Self-parking is available for EUR 25 per night. Valet parking is available for EUR 25 per night. Limited spots are available. There is free parking nearby.

What time is check-in at Serras Andorra?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Serras Andorra?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Serras Andorra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 540 per vehicle applies.

Where is Serras Andorra located?

Located in the mountains, this Soldeu hotel offering ski-in/ski-out access is 0.2 mi (0.4 km) from Soldeu Ski Resort and within 9 mi (15 km) of TSF4 Solana Ski Lift and TSD4 Pas De La Casa Ski Lift. Pas de la Casa Resort and Caldea Spa are also within 12 mi (20 km).

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Serras Andorra Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 43 out of 48 reviews
Rating 8 - Good. 5 out of 48 reviews
Rating 6 - Okay. 0 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serras Andorra was wonderful. Everyone on the staff was helpful and knowledgeable. The facilities were just what we required and the staff anticipated all of our needs before we even had to ask. We would definitely recommend this hotel to anyone!
Stayed 3 nights in Mar 2025

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with super helpful staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Weiwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !!!
Stayed 1 night in Oct 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amenities! Beautiful setting and amazing build quality!
Stayed 1 night in Jul 2024

10/10 Excellent

adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect spot for a family vacation! Everything and everyone was amazing
Stayed 4 nights in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent service. Top class cuisine
Stayed 1 night in Aug 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
Stayed 1 night in Jul 2023

8/10 Good

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is furnished in line with expectations of a luxury hotel - it's comfortable, clean, well-appointed and the staff are very polite and make you feel looked after, which is lovely but also something you would expect at that price point. We didn't have a super smooth experience with the room - we selected a Grand Deluxe and were given a room which was a part of a connected family unit, meaning that we could hear absolutely everything that the family next door did and were woken up by their children at 7am on both days. Another misunderstanding was regarding the dogs - the hotel is listed as dog-friendly, but after booking I discovered that dogs are not allowed in winter, which left me in a hurry to find dogcare at home at a short notice. I am happy with dogs not being allowed in winter, because I would rather enjoy clean snow, I just wish that this was made clear upfront (I actually discovered this information by accident, by asking explicitly if we would keep the room we paid for if we brought the dog), and that the rule applied to everyone (we saw families with dogs there). Expect to be charged disproportionately for even the tiny things. Re the Spa - the masseuses don't read the information you fill out before the treatment. From positives - the breakfast was lovely, a lot of activities for younger children and the facilities are truly nice. It seems to be one of the better hotels in Andorra. So overall, not a terrible experience but not our best either.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend. The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue. Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Gus

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excepcional!

Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
Stayed 1 night in Oct 2024

8/10 Good

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freundlichkeit par excellence

Sehr schönes Hotel...extrem freundliches und hilfsbereites Personal...
Stayed 3 nights in Sep 2024

10/10 Excellent

Erlend Hansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Abelardo

Stayed 2 nights in Aug 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Luiz Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente! Tudo otimo! So o colchao da cama que poderia ser mais firme, menos mole. De resto tudo nota 10!
Stayed 5 nights in Feb 2024

10/10 Excellent

barbara

Stayed 4 nights in Feb 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Noriel

Stayed 5 nights in Jan 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023