4/10 Lemah
Andrea
21 Nov 2024
Tidak sukakan: Kakitangan & perkhidmatan
Would not recommend this hotel!! Had a room on the first floor with no window. Guests/staff would be out in the hallways screaming all night. On our second night, guests tried to open our door around 1:00am. I was terrified! On our last day, staff opened our room door while we had ‘Do Not Disturb’ listed. They didn’t even knock and I was getting dressed! The rooms are not sound proof at all.
To make it worse, staff booked us a catamaran excursion which was supposed to pick us up at the hotel at 8am. Catamaran left at 9. We were waiting in the hotel lobby since 7:40am, and no one ever picked us up! At 9:15 the staff said “sorry we booked the wrong excursion, you missed it”. What the heck?!
Food was good, but expensive, and staff was rude. Location was ok. Near Maho Bay but super far away from everything else. I was very unhappy with this trip!!