Hotel dengan Penyaman Udara di Pusat Bandar Raya Kuala Lumpur

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."

"The suite was good for the family. Spacious and comfortable "

"Excellent . Services tiptop. "

"Not good. Unable to connect to hotel wifi in the hotel room. No action taken despite of my several complaint. Fridge in the room also not working. Very inconvenient . Never come back to stay at this hotel."

"1. All staffs at Element are pretty friendly and helpful. 2. The room are spacious and tidy. 3. Comfortable stay. 4. Will come again. 5. No pool for children."

"Good service hotel from check in, room service, restaurant and check out. A great experience. Peaceful night. Room amenities was good. Restaurant is tip yop. Good commuting to anywhere from hotel."

"- used tooth brush given - room carpet very smelly - no slippers - no drinking water (need to request) - unfriendly and not- welcoming lady reception. But kudos to Mr Fateh very friendly and helpful - concierge counter was empty during check out.. "