2/10 Teruk
Carole
Mengembara bersama keluarga
24 Nov 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I try very hard to give places grace and understanding, but having bed bugs in your room is unacceptable. After discovering the bed bugs and the bites in my son’s arms, we were moved to another room. After walking into the room, the foul stench of rotten fruit assaulted our nostrils. The floor was also moist and the water to the toilet was shut off. When we were moved to another room, we found the furniture had been duck taped to keep the drawers closed. We did thoroughly inspect the beds to make sure there were no bed bugs in that room. Had it not been so late, we would have switched hotels. Finally after all the switches, we finally made it to bed around 1 in the morning. In the morning I was told I would need to call Expedia to get a refund. When Expedia tried to call, I was met with our phone is running out of battery, and I can’t take their call. I do realize this is not a front desk issue, but a management issue. Sam at the front desk did her best to help us out in this situation. Now waiting for the reversal of our security deposit, but hopes are not high, since I was “erased” from the system. Thank you Expedia for helping with this hotel. Run… do walk from this hotel!
Carole
Menginap 1 malam pada Nov 2024