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Cumberland Resort and Spa

4.0 star property
Family-friendly hotel with full-service spa and sauna

Choose dates to view prices

Photo gallery for Cumberland Resort and Spa

Terrace/patio
Property grounds
Private kitchen
Library
Egyptian cotton sheets, premium bedding, individually decorated, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Room service
  • Housekeeping
  • Spa
  • Pet-friendly
  • Pool
The current price is RM883
RM883 total
includes taxes & fees
30 Apr - 1 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Spa Villa, 2 Bedrooms, Jetted Tub

Living room

Romantic Spa Villa, 2 Bedrooms, Jetted Tub

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 100 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for Romantic Villa, 1 Bedroom, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Romantic Villa, 1 Bedroom, Jetted Tub

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 120 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family House, 4 Bedrooms, Jetted Tub

Living room

Family House, 4 Bedrooms, Jetted Tub

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 200 sq m
  • Sleeps 8
  • 4 King Beds OR 8 Single Beds

View all photos for Executive Cottage, 2 Bedrooms, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Cottage, 2 Bedrooms, Jetted Tub

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 170 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for Executive Villa, 3 Bedrooms

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Villa, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 130 sq m
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

View all photos for Executive Cottage, 1 Bedroom, Jetted Tub

View from room

Executive Cottage, 1 Bedroom, Jetted Tub

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Terrace/patio

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Private hot tub
Heating
Kitchen
  • Ocean view
  • 350 sq m
  • Sleeps 12
  • 5 King Beds OR 10 Single Beds

View all photos for Exclusive House, 5 Bedrooms, Hot Tub, Garden View

In-room dining

Exclusive House, 5 Bedrooms, Hot Tub, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Kitchen
Fridge
  • Sleeps 10
  • 9 King Beds OR 10 Single Beds
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About the area

Map
100 Taylors Road, Norfolk Island, 2899

What's nearby

  • Kingston Jetty - 3 min drive - 2.4 km
  • Kingston and Arthur's Vale Historic Area - 3 min drive - 2.5 km
  • Norfolk Island Botanic Garden - 3 min drive - 2.2 km
  • The Arches - 4 min drive - 3.1 km
  • Emily Bay Beach - 5 min drive - 3.4 km

Getting around

  • Norfolk Island (NLK) - 6 min drive

Restaurants

  • ‪The Olive - ‬5 min walk
  • ‪The Bowlo Bistro - ‬8 min walk
  • ‪High Tide Kitchen - ‬10 min walk
  • ‪Golden Orb - ‬11 min walk
  • ‪Chinese Emporium - ‬12 min walk

About this property

Cumberland Resort and Spa

Upscale family-friendly hotel in a shopping district
At Cumberland Resort and Spa, you can look forward to a free daily manager's reception, a terrace and mini golf. Indulge in a body scrub, a deep-tissue massage and a body treatment at the on-site spa. Free in-room WiFi is available to all guests, along with a garden and a library.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • A round-trip airport shuttle (surcharge), express check-out and babysitting (surcharge)
  • Tour/ticket information, luggage storage and smoke-free property
  • Concierge services, massage treatment rooms and a front desk safe
Room features
All guest rooms are individually decorated, and offer comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as separate sitting areas and separate dining areas.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Egyptian cotton sheets and cots/infant beds (surcharge)
  • Jetted bath, hydromassage showers and free toiletries
  • 50-inch HDTVs with premium channels and DVD players
  • Balconies, separate sitting areas and separate dining areas

Languages

Afrikaans, Dutch, English

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  • Hot tub
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free daily manager's reception

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Library
  • Mini golf
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • In-room roll-in shower
  • No lift (single-level property)
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Mixer
  • Oven
  • Refrigerator
  • Separate dining area
  • Spices
  • Toaster

More

  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open daily from 8:30 AM - 4:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per night.
Cots (infant beds) are available for AUD 15.0 per night

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: AUD 30 per person (return)
  • Airport shuttle fee per child: AUD 15 (return), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Cumberland Norfolk Island
Cumberland Resort Norfolk Island
Cumberland Resort Spa
Cumberland Spa Norfolk Island
Cumberland Resort and Spa Hotel
Cumberland Resort and Spa Norfolk Island
Cumberland Resort and Spa Hotel Norfolk Island

Frequently asked questions

Does Cumberland Resort and Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cumberland Resort and Spa?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Cumberland Resort and Spa on 30 Apr 2025 start from RM 883.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cumberland Resort and Spa pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Cumberland Resort and Spa?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Cumberland Resort and Spa?

Checkout is at 10 AM.

Does Cumberland Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of AUD 30 per person applies.

Where is Cumberland Resort and Spa located?

This family-friendly Norfolk Island hotel is located on the Strip, within a 15-minute walk of Queen Victoria's Garden and Bounty Folk Museum. Norfolk Island Botanic Garden and HMS Sirius Museum are also within 2 miles (3 km).

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Cumberland Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 2 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Clare

We enjoyed our stay the staff are lovely but the property is exaggerated - there is no orchard just an avocado tree and some bananas growing- we booked an executive room with spa tub but got a normal room with shower - the resort is well positioned for walking to shops and restaurants and staff organise a car and tours for you which is lovely
Stayed 6 nights in Mar 2025

8/10 Good

Karen

This property is well situated for walking into town for meals and shopping. It is a little tired,the showers don't work to well, but the kitchen was well stocked with everything you could need to self cater, and the beds were clean and comfy and the staff were friendly and helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Bruce

We had just the relaxing four week holiday we were hoping for with some unexpected additions, e.g. free avocados, bananas, book library. The manager, Timar was attentive to any request and made us feel very welcome.
Stayed 28 nights in Jul 2024

8/10 Good

Jorge

Beautiful friendly staff and welcoming, always accommodating and ready to help. Location within town is convenient and very quiet, perfect for a break here in Norfolk Island.
Stayed 7 nights in Feb 2023

10/10 Excellent

Clayton

Ideal location
Stayed 2 nights in Jun 2023

6/10 Okay

Ambra

Liked: Amenities, property conditions & facilities
Calling this property 4-star is a bit fanciful. It's all very dated and tired and the grounds and gardens need urgent refreshing. Full praise for Tima and her team though who were very professional and welcoming.
Stayed 4 nights in Nov 2024

10/10 Excellent

Donna

This is a lovely place, very clean and comfortable. The owners have thought of everything, including a picnic set with thermos and the first morning's breakfast. It was easy to organise tours and dinners and a short walk to shops and cafes.
Stayed 4 nights in Apr 2023

10/10 Excellent

Martin

The operators are very friendly and focussed on customer requirements
Stayed 7 nights in Feb 2024

10/10 Excellent

Judy

Propert manager was fabulous. Nothing too much trouble
Stayed 7 nights in Sep 2024

10/10 Excellent

Gary

Good clean self-contained unit, walking distance to shops and cafes. Hire cars are available. Staff are very welcoming and helpful. They will also book local tours.
Stayed 7 nights in Mar 2023

10/10 Excellent

Brenton

I travel to Norfolk often for work and will not be staying anywhere else after experiencing Cumberland Resort. Tima and her team are extremely friendly and nothing is too much trouble. The villas are perfectly maintained and spotlessly clean. Lovely modern kitchen and BBQ on the deck if you get sick of eating out.

10/10 Excellent

Colin

Tema and her staff were fantastic and were willing to do all they can to make our stay enjoyable. The rooms were immaculately clean, however the property in general could do with an update. Cumberland is easy walking distance to shops and restaurants. Make sure you book tours through Tema, allow her to weave her magic!
Stayed 6 nights in Nov 2023

10/10 Excellent

Mark

Well located at the end of the main shopping street. Out unit was spacious with all the amenities eg cooking, foxtel, car provided for the cost of insurance only. Owner Rael, manager Tima and all other staff are friendly, welcoming and very helpful.
Stayed 5 nights in Aug 2023

10/10 Excellent

Maurie

The staff were wonderful. The unit was clean and tidy and fully stocked with everything we needed. WiFi is very unreliable but I believe it's like that all over the island so pretty much out of their control.
Stayed 7 nights in Mar 2023

8/10 Good

Margo

Good stay

Had a two bedroom two bathroom Villa. Good as we could do our own breakfast and lunches. Plenty of room with outdoor alfresco as well. Close to town - five minute walk. No air conditioning had ceiling fans in bedrooms. Needed one in lounge room. Staff were excellent very friendly and helpful.
Stayed 7 nights in Dec 2023

4/10 Poor

Pooria

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not recommended at all

Cockroaches were everywhere.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Needs improvement but tima a big asset

If it wasn’t for the good natured Tima, the resort mgr,, then I probably would be somewhat hesitant in staying. I used half a can of mortein with 3 cockroaches in the bathroom walls and one scurrying across the bed head ledge on my first night. Then l had clusters of ants in my luggage so when I took clothing out each day, t would have to shake it out. There are no provided drawers for clothing. Also photos on websites of the Cumberland do not show clearly all the areas of the resort. To feature the ‘White House’ a large house in a completely different location some 10 minutes by car away should be kept in mind. Look overall ueah ok but needs improvement
Stayed 4 nights in Nov 2024

10/10 Excellent

Brenton

Stayed 5 nights in Dec 2023

8/10 Good

Mark

Stayed 8 nights in Oct 2021

8/10 Good

Verified traveller

Centrally located.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

My husband and I loved the resort and what they provided in the units . Temar was amazing treating us like long lost family. our only complaint was that our unit was not serviced we ha to ask for a linen change as it was so hot we were sweating in bed so the sheets and towels were very manky. plus we were on holidays and still had to sweep the floors wipe over the floors as well what they provided in the unit was amazing we just would have liked our unit at least serviced teicw during our weeks stay.
Stayed 7 nights in Feb 2021

10/10 Excellent

David Ronald

Stayed 7 nights in Dec 2020

8/10 Good

Verified traveller

Still a great place to stay in Norfolk!

Norfolk Island is a lovely, quaint place to visit and the Cumberland Resort and Spa is a perfect base to see the Island from. It's a short walk into the heart of town so you don't need a car if you don't want to, but a car is available and included in your accommodation costs if you'd like to explore more (and you should!). You just need to pay insurance costs. The accommodation itself is very clean, spacious and comfortable. The staff are amazing. Rael, Tima and the team are extremely welcoming and helpful and will go out of their way to ensure your stay is enjoyable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Staff very helpful, couldn't do enough for us, close to town
Stayed 7 nights in Sep 2019