2/10 Teruk
Wes
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
31 Dis 2024
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We checked in on 12/26 intending on staying through the morning of 12/28. We arrived, set our bags down, and left to explore. Arrived back and promptly fell asleep.
on 12/27 we woke with an unexplained clogged toilet. Left the room to go to Busch Gardens. Got back at 930pm...started to unwind for the night and noticed the toilet was still clogged and there were a great deal of baby roaches crawling around plus a dead adult in the toilet with a second one running laps.
I have video and pics of the roach issue. Submitted to the hotel...it took 3 calls after leaving abruptly on 12/27 when we saw the roaches crawling on the bed, specifically the pillows.
After driving over night as we were no longer comfortable staying in the hotel we found baby roaches in our luggage which we had to discard. Ive attempted multiple contacts with the General Manager to discuss the issue. Fortunately the account manager Cindy refunded us the nights but after several days of calling and an email with the evidence the GM still hasn't reached back out.
The bathroom light fixture was almost falling out of the ceiling and the wall electrical socket by the bathroom was pushed into the wall which is where I think the roaches were coming from.
We are thoroughly displeased and await a call back from the GM to discuss the ruined luggage. I would advise everyone to stay away.