4/10 Lemah
Rob
Pengembara perniagaan
31 Mac 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Unfortunately not a great stay for a business trip. The hotel is not staffed so you are messaged to complete registration prior to arrival, this should then be followed up for check in details. This did not arrive so I had no access to the hotel nor know which room I was to check in to. I had to disturb the restaurant staff who appeared to be on a lunch break at 3pm and they then had to search out my details, there was some confusion and delay but they helped as best they could.
The location is very central but noisy with bars and the restaurant below. The parking directions are not great and the local multi story closes at 7pm and on Sundays is not unlocked until 9am so not ideal, I parked on the outskirts of Newport and walked in.
The room was noisy as it was next door to a laundry room which appeared to be in use until about 9pm, again not ideal when needing an early night for work.
Finally the room itself was not very clean, tv remote was caked in dust and grime, toilet and shower not cleaned, the coffee maker covered in stains. There was no reception area or clear contact details to raise any of these concerns with frustratingly.
Rob
Menginap 1 malam pada Mac 2025