Museum of the First Royal Factory

Staff was amazing!!

First off, I just want to say my girlfriend was mad at me for picking this property mostly because of location-she'd lived in Chiang Mai for many years and knew the area. I honestly was impressed by the property, as it was clean and modern and the staff was very attentive and helpful. We got our room and although it was clean and modern, it had a loft bedroom. My knee was injured and I was unable to access the bedroom without much pain going up the stairs. I called the front desk and asked if they had any rooms with a bedroom on the first floor of the unit. They said they were pretty booked up, but there was an executive suite and they could offer it to us for an additional expense. I mentioned I had a knee injury and they said they'd call me back. When they called me back, they offered it to me without an upcharge and I was elated! My knee was happy to :) The manager had changed her mind after realizing I had a knee injury and potentially would not be able to sleep in the bedroom-she made the decision to help and offer a much nicer suite at no extra cost. This made my stay the best it could be and I want to highly recommend this property because of the nice manager and staff that put my well being first over making an additional profit. This is the Thai way, being nice and having a huge heart for us travelers. Thank you for taking care of me when I really needed it! Thank you!!

Excellent staff, location and amenities