2/10 Teruk
Brandon
6 Apr 2025
This place left us stranded across from the hotel at night, telling us no one can come get us for the night, to just sleep over there. They made it clear we can call for a ride if we needed one, yet literally made us sleep on the beach for the night instead saying they cant do anything.
We also informed staff that we needed to be at the airport by 4am as our flight leaves at 5am. Next morning there is no one at the dock they left us there until 430 before bringing us across and we missed all our flights. They also were supposed to set up a taxi to bring us to the airport, but surprise.. no taxi either. The late night security at the hotel was sleeping on the pool table, i told him we need to go! He told us its not his problem he cant do anything, then processed to sneak off so we couldnt bother him again. They did nothing they said they were going to do and screwed us over multiple times. They asked if they could do housekeeping every other day, yet still didnt even show up to do anything but give us new towles. This is the worst hotel ive stayed at. Yes the area is beautiful but this facility is a JOKE. Stay somewhere else. I am requesting a full refund and to be compensated for my plane tickets home.
Brandon
Menginap 6 malam pada Mac 2025