2/10 Teruk
Samer
10 Nov 2024
Tidak sukakan: Kakitangan & perkhidmatan
Do not book with this hotel.
These people have awful service.
My travel plans changed because and they refused to refund me, that is not great and they though fine print at me, what can I say, my mistake for not checking when I booked. The reason for the bad review is because their staff tried to blame Expedia who I booked with. After days of Expedia reaching out to them and no response, they basically tried to blame Expedia. They even suggested I contact Expedia to request service. Mean while both me and Expedia had tried for 2 days to reach them.
Just poor service, stick with terms and conditions that is all good, just don’t waste customer time and blame others. Poor service