2/10 Teruk
Nivedah
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
16 Apr 2025
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Please AVOID. Staff are rude and are not welcoming. Stayed with family over 2 days. Poor customer service, very rude and hardly anyone working at reception. Rooms are very poorly maintained and lots of stains on the sofa and the bathroom floors had lots of hair and dirt before we arrived. Sticky floors with some drips all the way through the floor. It was only for two nights and we just got on with it. But on the day we were leaving one lady shouted at our 8 year olds kids as they wanted to ask something. The kids came back in tears as they were shouted at for playing ‘loudly’. They never even got to ask what they wanted and were left upset. They appear to lack communication skills and overall awful service. They lock the toilets in the main reception area and hardly have this accessible for anyone. This is absolutely disgraceful.
For breakfast they had not catered for vegans and options are very limited (no hot food, only bread, croissants etc and spread. For €13 per adult is it not worth it. The soft cheese was out of date. When we pointed this out, the lady apologised but didn’t even think of checking or removing the ones they had on display. All the soft cheese were out of date by 5 days - dated 10th April when we used it on 15th April.
Would not recommend at all, if you want to have better service!
Nivedah
Menginap 2 malam pada Apr 2025