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Best Western Richmond Hotel

2.5 star property
Hotel in Richmond with free breakfast and 24-hour fitness centre

Choose dates to view prices

Photo gallery for Best Western Richmond Hotel

Indoor pool
Desk, blackout curtains, iron/ironing board, WiFi
Front of property – evening/night
Garden
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included
The current price is RM343
RM378 total
includes taxes & fees
1 May - 2 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
100 Eastern Bypass, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 14 min walk - 1.2 km
  • Eastern Kentucky University - 16 min walk - 1.3 km
  • EKU Center for the Arts - 2 min drive - 1.9 km
  • Paradise Cove Aquatic Center - 6 min drive - 6.0 km
  • Lake Reba - 7 min drive - 6.4 km

Getting around

  • Lexington, KY (LEX-Blue Grass) - 38 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Cook Out - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬10 min walk
  • ‪Rally's - ‬13 min walk

About this property

Best Western Richmond Hotel

Property highlights
At Best Western Richmond Hotel, you can look forward to a free breakfast buffet, dry cleaning/laundry services and a 24-hour gym. For some rest and relaxation, visit the hot tub. Free WiFi in public areas and a 24-hour business centre are available to all guests.
Other perks include:
  • An indoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, express check-out and laundry services
  • Coffee/tea in reception, luggage storage and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 141 rooms have comforts such as air conditioning, in addition to amenities such as WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English, Spanish

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Exterior

Quality Inn Richmond

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
8.8 out of 10, Excellent, 1,001 reviews
The price is RM455
RM501 total
includes taxes & fees
6 May - 7 May
Quality Inn Richmond

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,314 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Frequently asked questions

Does Best Western Richmond Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.

How much does it cost to stay at Best Western Richmond Hotel?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Best Western Richmond Hotel on 1 May 2025 start from RM 343.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Richmond Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Richmond Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Richmond Hotel?

Check-in start time: 3 PM; check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Richmond Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Richmond Hotel located?

Situated in Richmond, this hotel is within a 15-minute walk of Cinemark At Richmond Centre, Richmond Centre Mall and Richmond Peddler's Mall. Eastern Kentucky University and EKU Center for the Arts are also within 1 mile (2 km).

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Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1000 reviews
Rating 8 - Good. 326 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 118 out of 1000 reviews
Rating 2 - Terrible. 114 out of 1000 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, great bed(s)
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to the Interstate and several eateries.
Stayed 1 night in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nicely remodeled, staff was very friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Colleen

No hot water was a problem
Stayed 1 night in Apr 2025

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities
I was unaware the property was being renovated when booked. It had a lot of construction going on which left areas looking dirty and unpleasant.
Stayed 1 night in Mar 2025

4/10 Poor

Earlene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are going through a remodel which is no big deal but they gave us a room knowing it had a hole in the middle of the floor. It was big enough i tripped over. That room should have been out of service what if i would got hurt. Very disappointed
Stayed 1 night in Mar 2025

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the room and the bed sheets weren’t even in the bed. The sheets and pillows were on a chair and the suitcase stand. Crumbs and dirt all over. The faucet in the tub was hanging off the wall and barely hanging on by a little caulk. Asked for a refund and the hotel would not issue a refund. This place is disgusting and not clean. The back of the hotel is boarded up, it looks condemned.. there is no way this hotel meets safety and sanitation standards.

6/10 Okay

Zakary

Disliked: Staff & service, amenities, property conditions & facilities
The pillows were terrible so it was difficult to sleep. There was a bare minimum of towels and no toiletries. The keys cards kept going out every time I left so I kept having to go back to the front office.
Stayed 3 nights in Mar 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under reconstruction. Room is excellent, some small things still need doing, simple things like toilet paper holders. I am sure on back order or something. Front desk told us about some things not quite done yet. This can happen anywhere. So, we were fine with that. All in all, wonderful facility.
Stayed 1 night in Feb 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service, room comfort

Good stay

The check in was quick and the staff was friendly. The room was clean and parking was good. They are doing updates on the facility, but we had a good stay.
Stayed 4 nights in Nov 2024

4/10 Poor

Dan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Advertises hot tub and was not usable - dirty and scum. Lacking toiletries in room. Many areas under renovations - should advertise as such. Staff are friendly.
Stayed 1 night in Jan 2025

4/10 Poor

Leon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn't crazy about the bed bugs.
Stayed 1 night in Dec 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Quiet and the staff was very accommodating. Breakfast was great.
Stayed 1 night in Sep 2024

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel was under construction and the pool was out of order The pool was the reason I booked this hotel It was a good price though and the room was clean but was not finished looking
Stayed 1 night in Dec 2024

2/10 Terrible

Randell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hottub was not working
Stayed 1 night in Sep 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Location to EKU

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Advertised pool and hot tub. Called ahead and was told both worked. Got here. Pool is freezing cold and hot tub does not work. Took a shower. Water doesn’t drain. Hotel room Floor has a weak spot that causes a tripping hazard. Hotel room phone does not work. Hallways are in disrepair. One of the worst hotel rooms I’ve ever booked . Staff is wonderful and it’s a shame how the hotel is run
Stayed 1 night in Feb 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AAA+ Hotel

Was an amazing weekend get away, clean rooms, awesome staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and jacuzzi were filthy. The "free breakfast " offered a couple of pieces of cheap bread to toast and little more. The first room I was put in had a broken TV. The second room had a pile of trash including an old carpet outside the window. The entrance door that I was advised to use had a broken lock leaving me to walk around to the back. I slept very little.
Stayed 1 night in Jan 2025

8/10 Good

Kristi

Liked: Cleanliness, staff & service
The property was under renovation, but the rooms were extremely clean, staff was very polite Overall a good stay
Stayed 1 night in Jun 2024

8/10 Good

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room..they are remodeling so some rooms are older..overall is was quiet
Stayed 1 night in Sep 2024

2/10 Terrible

carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Very noisy, had someone open the door to our room we had just walked into the room, said he worked there but still was shocked that someone did that
Stayed 1 night in Nov 2024

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Usually a good place to stay 3rd or 4th time being there. Was under renovations and did not list that online for customers.
Stayed 2 nights in Sep 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always top notch.
Stayed 1 night in Mar 2024

8/10 Good

SANDRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel, little towels, projects underway.
Stayed 1 night in Jun 2024