2/10 Teruk
Vincent
Mengembara bersama pasangan
23 Feb 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
No hot running water in the room. The staff was rude and acted as if it was our problem and not theirs. We spent the entire weekend, 3 days without hot water in the room. When asked to speak to a manager, they said that there was no manager available over the weekend. We asked for another room and they said that only the manager could authorize a change in rooms. After about 1 hour a manager miraculously appeared and said she would fix the hot water problem. After 2 hrs still no hot water. We again asked to be placed in another room, they reluctantly agreed and made us move ourselves, without any help, to a much smaller room which had the shower faucet broken in pieces with parts o. The bathroom floor. They then said that we should move back to our old room, that the hot water heater was working again for that room. Again we had to move our selfs and no help was offered, only bad looks. The hot water went out again that night and never came back. We left on the 3rd day with no hot water and when we told the staff at the front desk, again, about the hot water, they just gave us a half smirk and have us our bill. Not even an apology. Do not stay at this hotel. Complete nightmare. Staff is rude and not helpful. They just dont care. We were repeat customers, but never again. Do not make our same mistake. Go elsewhere.
Vincent
Menginap 2 malam pada Feb 2025