2/10 Teruk
Michael
18 Mac 2025
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was terrible. Firsy of all, upon arrival for my birthday weekend celebration, we were told by the front desk person that all ocean front rooms had no access to the balcony and thats why we booked the room-Especially, for the balcony access of an ocean front room. We were never ofdered a no hassle refund if we chose to leave and there was also no direct beach access from ths hotel, no pool or nice area to relax out back and no lounge chairs or umbrellas were avaiable either. To make matters worse there were holes in the sheets from over usage and tgere was a cracked tile and hole that was in our room, that was a danger to cutting your toe, if not careful about walking in that area of the room. I asked for arefund for the next night, but the hotel saff said I was beingrude to the staff for complaining and asjing for this no hassle refund, even ymthey said they offered upon check-in that we both nwver heard offered, but were now giving me a hard time about, as they eventually agreed to, with a late checkout fee applied. I wouldn't agree to that because thats not a hassle free refund in my mind. So, due to all the undo stress all this back and forth caused on ny birthday celebration weekend, I decided to just stay another night and take this matter uo with more seniior management after our stay and via numerous reviews with my hundreds of thousands of followers, if this matter is not resloved to my utmost satisfaction.
Michael
Menginap 2 malam pada Mac 2025