Hotel Keluarga di Golden Sands

"Property was wonderful people very nice and helpful "

"The place was clean and the service was great."

"This place has potential but it needs refurbishment to improve its facilities. The toilet is in the shower. Shower water fills the bathroom floor, as there is no cubical. There is no hair dryer, and no air condition in the bedroom. There was one air condition in the adjacent living room. The matress was hard and old. No selection for breakfast, take it or leave it. Restaurant menu selection is very poor. There is one shuttle bus to go to the beach and back. Bar is there but...

"perfect!!! We arrived for three nights and following a surprising stay, we decided to change plans and stay 2 more nights!!! And all this, I must mention important details: the hotel is externally beautiful and inviting, the public areas are clean and well-maintained, the rooms require renovation (old furniture and many other details that require maintenance), but the cleanliness of the rooms is exceptional and the maid service is excellent and attentive to every request. We were on the all...

"The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia...

"Overall it was nice, the hotel is situated amoung great trees pretty far from the sea but there is a shuttle bus provided."