8/10 Baik
Joseph, Alexandria
Mengembara bersama keluarga
24 Feb 2025
Sukakan: Kemudahan, keadaan hartanah & kemudahan
We enjoyed our stay at The Lime Resort. The property is relatively new and well-maintained. The hotel staff are friendly, helpful, and hospitable, as expected from Filipinos. However, the staff would benefit from proper training in hospitality industry standards.
Housekeeping was inconsistent - some days, toilet paper was not replaced, and towels were missing. At the 7th floor restaurant, the location is beautiful, especially for watching the sunset. However, several menu items were unavailable due to supply shortages, yet they remained listed. Additionally, food was often served cold and at inconsistent times. One member of our party had to wait an hour for their meal, only to receive it cold. The manager explained that the kitchen is on the first floor, which may cause delays, but this logistical challenge should be addressed to ensure proper service.
The next day, we ordered halo-halo for dessert, and both servings contained small pieces of hard plastic chips.
I encourage the management and owners to improve their operations to make Lime Resort a truly enjoyable destination for vacationers.
Joseph
Menginap 4 malam pada Feb 2025