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"The staff members were very patient helping me on transportation booking. Their kindness and customer service were significantly exceeding my expectations. Excellent job!"

"Clean and at a good location with eateries nearby. Walking distance to Anan Station. "

"A great location, close to the train station. A very reasonably priced hotel. It’s a very basic, a bit run down but clean and comfortable enough for a short stay. "

"Older but beautiful mountain onsen hotel. Staff and meals were great. Recommend upgrading your dinner meal."

"lovely location. breakfast had a huge variety of choices. one small challenge was information. i asked about boat trips, went to the activity desk, who said they weren't running, who sent me back to the front desk, who gave me a bus timetable. every time I asked a question I was handed more paper. this was after a 15 minute long check in where they explained random hotel details. I then had to go to another desk to make dinner reservations - at the hotel. hoping for a bit more...

"This is located high on Bizan Mountain with great views of the city. Our room was spacious with excellent views. The Onsen is particularly relaxing - it is well laid out and the outdoor section allows you to leisurely soak while admiring the view. There are some nice places for walks around the property. The free shuttle to Tokushima station is appreciated. The dinner/breakfast are buffet-style and more than adequate for the price range. Definitely recommended if you have an extra day or two in...

"It's a bit old in some places, but perfectly functional. Rooms are a little bigger than typical Japanese business hotels. The public bath and pool are nice conveniences!"

"Great location, friendly staffs, great food"

"Nice clean hotel, a little far from the train station but good overall "

"Very comfortable hotel-ryokan with very good kaiseki food. Since the venue is not new, there were outdated room setup and condition, but the service and comfort very well compensated the shortcomings. "

"Surroundings not very nice but the property is ok and the meals were also ok. The plus was the private onsen on the balcony."

"This hotel is dated and has definitely seen better days. I had a non-smoking room that reeked of smoke :(. However, it was low cost and everything worked. The guy in reception was welcoming and friendly- made a particular effort to explain things, show me the free drinks in reception and hand me a tourist map. Location is walkable from centre (flat walk), but slightly further than ideal. Many dining options easily reached, but don’t expect much English spoken (have a translation app handy)."

"A really nice place, luxurious and understated. I love it. Big bath, very nice experience. "

"Very good breakfast. "