Hotel Shangri-La Hotels and Resorts di Bayan Lepas

"Nice and clean room. Good location."

"Staffs are friendly and helpful. Room 611 not ready on time, room ready close to 6pm. TV in the room 611 not working."

"We had a marvellous stay at Rasa Sayang... Staffs were helpful and friendly... They live up to a true 5* hotel. "

"Great hotel with great location"

"I booked for one King bed but two double beds were offered. I rejected and the customer service was unhappy. That was bad. Overall is good, 4 star."

"The check-in process was rushed and worker did not bother to explain anything about the hotel and its amenities (of which I paid a premium for) except about the breakfast. No mention about the beach, pools, 24-hour gym, kid's adventure zone etc - I had to google about all these myself! Bad check in experience"

"Very average service "

"Hotel rate as 5 star but we never feel to be serve like 5 star. Buffet Breakfast - restaurant not able to occupied guest while the night before hotel was service with wedding and foreigner bus trip. We have to queue for long in order to be seat. Table cleaning was not well clean. Asking for child kiddy set which need 3 follow up and requested with different servant to be given. Food was not refill after finished. Buffet Dinner -> servant was not enough to well serve all customers. Our tables was full of used dirty plates and bowls which servant was coming for collection with long wait once. None friendliness serving during whole experience of dinner. Overal Rateing was 3 star to be given. "

"Very nice food here. All foods are very delicious I love it. But, shower cream and shampoo kind of cheap. Can consider to have something more better with good smell or branded like L’Occitane / Tanamera / Crabtree Evelyn. Laundry bag also only normal plastic bag. Please upgrade to better one. "