Travel Charme Hotels Zederhaus hotels

"The hotel is advertised as having AC, this was a key element in my decision to book this hotel. Apparently they turn it off when it gets cold, according to them and other guests should just open the windows. We were promised that the hotel manager would contact us as we complained about it. That was on Saturday and we checked out on Monday. I have yet to hear back from her or anyone in the property. The receptionist offered us another room where they opened the windows. How did i not think of that? I asked to get at least a fan but i'm only a paying customer, why should i get a response? The hotel images, suggest that it is somewhat secluded. This is not the case as i was woken up by trains passing nearby (100-200m) at 7am. We had to sleep with open windows... Not my ideal vacation. The only bright side in this hotel was the F&B staff who were super friendly and helpful."

"Very good staff took care of a complaint I had about room being too hot solved issue. Great amenities especially in kitchen, spacious layout, great balcony. I would stay there again. Lots of parking, near town. "

"We really loved this hotel. They have all kinds of amenities, including a spectacular spa, several saunas, bowling alley, electric bikes, and an expensive fitness room. The staff was very kind and helpful. I have food, allergies, and they created a whole three course meal special for me each night."