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"nice ambiance"

"Property was convenient and staff were great"

"Loved the property. Excellent value. Friendly staff. Unique hotel? Unless one pays rates in the gods, there is no hotel out there that is truly unique. But we loved your property and the friendly staff. Thank you. It was most enjoyable."

"We loved it here. Our room was beautiful, the hotel was beautiful and we loved the spa area. The staff on reception were brilliant and gave us a free upgrade which we were very thankful for. We ate in the restaurant onsite called chilis and the food was amazing and great value for money. I can't fault this hotel and wish we could have stayed for longer "

"We enjoyed our stay very much! The hotel was clean and the staff were nice & very helpful. Perfect location. We would stay here again!"

"I loved the hospitality and warm welcome of the staff, that made me and my senior mom very comfortable. I highly recommend this lodge to everyone who travels to Banff."

"We booked a loft room and it was excellent. We loved the space in the living area and the open fire. They even had an area where you could chop and collect more firewood for free. We saw lots of deer from our balcony which was really special. The kitchen was well equipped with a huge fridge freezer and everything you could need. The best were comfortable and it was quiet, warm and cosy. The pool was shut but there was still slides and the outdoor hot tub open. The hot tub didn't seemed to be manned and there was a snowball fight between a group of kids in the hot tub and some kids on the balcony nearby so it wasn't quite as relaxed as I'd imagined but it was a lovely area for the peaceful 5 minutes I spent in there before all the kids arrived. The area is beautiful and with free bus passes into Banff we didn't even have to use the car. We got there a couple of hours early to check in and our room was ready, so we were allowed our room earlier which was really lovely and meant we could unload the car and get out and enjoy ourselves sooner so we were very thankful for that. I would definitely want to stay here again if I was ever in Banff and would highly recommend it to anyone. The upgrade to the loft room was truly amazing and the views were beautiful. "

"clean and handy"

"First time at this property. It was clean and comfortable. We didn't use the hot tubs, but still hung out around the patio fire tables, which were really nice! It's a bit of a walk to the town centre, but they offered bus passes for the duration of our stay. We didn't use them, because we wanted the exercise, but a great option and a nice courtesy because parking is limited and can be expensive. We enjoyed the Rocky Mountain Soap Factory bathroom products although, being familiar with them, pretty sure the hand soap was watered down. Pillows were a bit firm for our liking, but we didn't ask about a pillow menu. They offer coffee and tea options for each day, but we also didn't use that service. There's a higher end restaurant onsite called Good Folk, as well as a cafe and restaurant at the adjacent hotel called Sudden Sally, which we tried and would recommend. Overall a positive experience; we'd consider staying there again."