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The Downtown Hotel

2.5 star property
Hotel connected to a shopping centre in Soufriere with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Downtown Hotel

In-room safe, individually furnished, desk, soundproofing
Exterior
View from room
In-room dining
In-room safe, individually furnished, desk, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Suite

In-room safe, individually furnished, desk, soundproofing

Family Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Shower/bath combination
  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Deluxe Room, City View

Bathroom

Deluxe Room, City View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Shower/bath combination
  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Royal Suite

In-room safe, individually furnished, desk, soundproofing

Royal Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite (Soufriere)

In-room safe, individually furnished, desk, soundproofing

Suite (Soufriere)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Sea/Piton View

In-room safe, individually furnished, desk, soundproofing

Sea/Piton View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Shower/bath combination
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

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About the area

Map
Bridge And Frederick Street, Soufriere, 00000

What's nearby

  • Sulphur Springs - 6 min drive - 3.4 km
  • Soufriere Drive In Volcano - 6 min drive - 3.4 km
  • Petit Piton - 6 min drive - 3.4 km
  • Jalousie Beach - 9 min drive - 4.6 km
  • Anse Chastanet Beach - 15 min drive - 3.0 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 56 min drive

Restaurants

  • ‪Waterfront De Belle View Restaurant and Bar - ‬1 min walk
  • ‪The Beacon Restaurant - ‬4 min drive
  • ‪The Terrace - ‬9 min drive
  • ‪pier 28 - ‬3 min walk
  • ‪Petit Peak Restaurant & Bar - ‬1 min walk

About this property

The Downtown Hotel

Hotel near Anse Chastanet Beach
You can look forward to a terrace, a hair salon and dry cleaning/laundry services at The Downtown Hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
You'll also find perks such as:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), ATM/banking services and a front desk safe
  • Tour/ticket information, smoke-free property and concierge services
  • Guest reviews speak well of the overall condition
Room features
All rooms are individually furnished, and offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with cable channels
  • Furnished balconies or patios, microwaves and electric kettles

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 40 per person (return)
  • Airport shuttle fee per child: USD 40 (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufriere
The Downtown Hotel Hotel Soufriere

Frequently asked questions

Is The Downtown Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Downtown Hotel?

Self-parking is free at this property.

What time is check-in at The Downtown Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Downtown Hotel?

Checkout is at noon.

Does The Downtown Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per person applies.

Where is The Downtown Hotel located?

Situated near the beach, this hotel is steps away from Windward Islands, Church of the Assumption and Zaka Art Cafe. Pitons Management Area and Aqua Dulce Trail are also within 1 mile (2 km).

The Downtown Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 17 out of 155 reviews" "
Rating 8 - Good. 53 out of 155 reviews" "
Rating 6 - Okay. 48 out of 155 reviews" "
Rating 4 - Poor. 19 out of 155 reviews" "
Rating 2 - Terrible. 18 out of 155 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Brillana

Stayed 4 nights in Dec 2023

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023

4/10 Poor

Chaniel

Disliked: Staff & service, property conditions & facilities
This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Terrible stay
The bed so dirty and noisy looks like was picked from a dumster or something
TV didn't work
Very old furniture
The phone not working...just to show there is a phone. I hope the kettle worked, I never tried.
Stayed 1 night in Apr 2023

8/10 Good

Fleur

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Stayed 1 night in Apr 2023

6/10 Okay

William

Liked: Staff & service
Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
Stayed 4 nights in Mar 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Stayed 3 nights in Feb 2023

8/10 Good

Nigel

Stayed 2 nights in Feb 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Stayed 7 nights in Feb 2023

10/10 Excellent

Fey

Liked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 5 nights in Feb 2020

4/10 Poor

MK, Wisconsin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
Stayed 14 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
Stayed 3 nights in Sep 2018

8/10 Good

Jo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money hotel
If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Stayed 10 nights in Aug 2018

6/10 Okay

Phil, Suffolk

Liked: Cleanliness, staff & service, room comfort
It is indeed 'the downtown hotel' of Soufriere!
Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.
Stayed 2 nights in Mar 2018

8/10 Good

Pierre, Montreal, Q.C., Canada

Liked: Cleanliness, staff & service, room comfort
Nice Balcony...Great view...
The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.
Stayed 14 nights in Feb 2018