6/10 Okay
Hannah
Travelled with partner
27 Sept 2024
Liked: Staff & service, amenities
Parts of this property were great, others were just average. We came here for our honeymoon, and asked for a double bed in our room. We were given 2 twins with no option to change. Additionally, the hotel turns off the AC from midnight to 7am - not sure if that is normal in this area, but each night we woke up in the middle of the night overheating with no option to cool off (not cold enough outside). We also needed to do some laundry as we were on our 2nd week of traveling, and our laundry was a full 24 hours later than originally promised and they still charged us the full amount.
The pool area was fantastic and the food is decent as well. Patricia at the restaurant was delightful. The property is truly gorgeous and it’s in an amazing location.
Overall, this hotel appears and markets itself as luxury, but it seems they are still trying to figure it out. For the price point we paid I really expected more compared to the other hotels we booked during our trip.
Hannah
Stayed 4 nights in Sep 2024