Sapa Lake

The front desk is so friendly and helpful. Her name is Trang. She helped us to book everything and allowed us to check in earlier. The breakfast is so good. They provide the vegetarian meal. We really recommended to stay in this hotel when you visit Sa Pa. This is really good hotel.

Aliana is close yet far enough away from the hustle and bustle of the main town (10 minute walk). The rooms were spacious with amazing views of the mountains (including Fansipan). Pool was a lovely addition after trekking up Fansipan or through local villages. We left slightly bemused after being charged for a dirty towel, but other than that would recommend.

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?