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Ojai Valley Inn

5.0 star property
Family-friendly resort with 4 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ojai Valley Inn

Exterior
Exterior
Terrace/patio
Indoor spa tub
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Parking available
    Parking available
  • Gym
    Gym
  • Spa
    Spa
  • Laundry
    Laundry
The price is RM2,945
RM3,701 total
includes taxes & fees
1 Dec - 2 Dec

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for OJAI LUXURY ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

OJAI LUXURY ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for FONTANA SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FONTANA SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for OJAI LUXURY ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

OJAI LUXURY ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for HACIENDA PENTHOUSE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

HACIENDA PENTHOUSE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for WALLACE NEFF ESTATE ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

WALLACE NEFF ESTATE ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for PASEO SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

PASEO SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE LUXURY SUITE - KING BED

Smart TV, pay films

FIREPLACE LUXURY SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for CASA ROBLES SUITE - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

CASA ROBLES SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE MINI SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE MINI SUITE - KING BED

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for VISTA LUXURY ROOM - TWO QUEEN BEDS

Terrace/patio

VISTA LUXURY ROOM - TWO QUEEN BEDS

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SUITE - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SHANGRI-LA ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for PASEO VILLA - KING BED

Smart TV, pay films

PASEO VILLA - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE MINI SUITE - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE MINI SUITE - TWO QUEEN BEDS

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for VISTA LUXURY ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

VISTA LUXURY ROOM - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

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About the area

Map
905 Country Club Rd, Ojai, CA, 93023

What's nearby

  • Golf Course at Ojai Valley Inn and Spa - 9 min walk - 0.8 km
  • Libbey Bowl - 18 min walk - 1.5 km
  • Ojai Valley Museum of History and Art - 18 min walk - 1.6 km
  • Ojai Art Center - 3 min drive - 2.3 km
  • Ojai Olive Oil - 11 min drive - 7.9 km

Getting around

  • Ventura Station - 28 min drive
  • Santa Barbara, CA (SBA-Santa Barbara Municipal) - 56 min drive

Restaurants

  • ‪The Dutchess - ‬3 min drive
  • ‪Jim & Rob's Fresh Grill - ‬18 min walk
  • ‪Libbey's Market - ‬3 min walk
  • ‪Ojai Coffee Roasting Co. - ‬3 min drive
  • ‪Ojai Beverage Company - ‬4 min drive

About this property

Ojai Valley Inn

Historic family-friendly resort by the ocean
You can look forward to a golf course, a poolside bar and a free manager's reception at Ojai Valley Inn. Get out on the links at this resort and enjoy amenities such as a driving range, golf lessons and a restaurant with golf course views. Treat yourself to a Swedish massage, a body treatment or a body wrap at Ojai Spa Village, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. The gym offers fitness classes and Pilates classes; other things to do include basketball, horse riding and hiking/biking. In addition to shopping on-site and 2 coffee shops/cafes, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 outdoor pools and a children's pool, with cabanas and sunloungers
  • Limo/town car service, full breakfast (surcharge) and free bike hire
  • 4 outdoor tennis courts, valet parking (surcharge) and an electric car charging station
  • Express check-out, supervised childcare (surcharge) and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All 303 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and dressing gowns.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Designer toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Mini fridges, electric kettles and daily housekeeping

Awards and affiliations

Ojai Valley Inn is listed in the 2015 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 60 per night)
  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 25 to 60 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Jimmys Pub
  • Olivella
  • Spa Cafe
  • The Oak

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15,005 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 21 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Built in 1923
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 3 2025 to March 6 2025 (dates subject to change):
  • One of the swimming pools
This property will be closed from 2 January 2025 to 8 January 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 300 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 69.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 60 per person
  • Self-parking fee: USD 60.00 per night
  • Valet parking fee: USD 60.00 per night
  • Pet fee: USD 300 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 10 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility or hot tub
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ojai Valley Inn
Ojai Valley Hotel Ojai
Ojai Valley Inn And Spa
Ojai Valley Spa
Spa Ojai
Ojai Valley Spa
Spa Ojai
Ojai Valley Inn And Spa
Ojai Valley Inn Spa
Ojai Valley Inn
Ojai Valley Inn Ojai
Ojai Valley Inn Resort
Ojai Valley Inn Resort Ojai

Frequently asked questions

Does Ojai Valley Inn have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7 AM to 10 PM. One of the swimming pools will be unavailable from January 3 2025 until March 6 2025 (dates subject to change).

How much does it cost to stay at Ojai Valley Inn?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Ojai Valley Inn on 1 Dec 2024 start from RM 2,944.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ojai Valley Inn pet-friendly?

Yes, Ojai Valley Inn allows dogs (limit 2 total). There's a fee of USD 300 per pet, per stay. Service animals are exempt from fees.

How much is parking at Ojai Valley Inn?

Self-parking is available for USD 60.00 per night. Valet parking is available for USD 60.00 per night.

What time is check-in at Ojai Valley Inn?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at Ojai Valley Inn?

Checkout is at 11:00 AM.

Where is Ojai Valley Inn located?

This family-friendly Ojai resort is located by the ocean, within 1 mi (2 km) of Golf Course at Ojai Valley Inn and Spa, Libbey Bowl and Ojai Valley Museum of History and Art. Galerie102 and Ojai Art Center are also within 1 mile (2 km).

Ojai Valley Inn Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 847 out of 1028 reviews" "
Rating 8 - Good. 111 out of 1028 reviews" "
Rating 6 - Okay. 39 out of 1028 reviews" "
Rating 4 - Poor. 14 out of 1028 reviews" "
Rating 2 - Terrible. 17 out of 1028 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alliya

Stayed 2 nights in Oct 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular – can't wait to return!
Stayed 1 night in Oct 2024

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Annie, Porter Ranch

Travelled with family and small children
Liked: Staff & service
We have stayed here many times before and I no longer think it’s worth the hype
Stayed 2 nights in Nov 2024

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

SERGEY

Stayed 2 nights in Oct 2024

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort - just about as top notch as you can get. Very much on par with a four seasons property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class!
Stayed 2 nights in Oct 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, our favorite resort in California. Phenomenal customer service from the second you set foot on the property. Beautiful grounds, clean rooms. Can’t wait to come back!
Stayed 2 nights in Oct 2024

10/10 Excellent

FIKRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort, Absolutely stunning surroundings, amenities and staff! Our stay was fantastic, not to mention the dining… this is a place to be and from now this place and people have a special place in my heart!
Stayed 1 night in Oct 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 2 nights in Sep 2024

10/10 Excellent

Zoe A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful and well maintained property
Stayed 2 nights in Oct 2024

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a lot of activities, even though we were not there to golf. Staff was great. Exotic bugs would find their way into our chalet. Expect markups in prices for everything in the complex, and daily parking surcharges, even though this place is not exactly far away from the city.
Stayed 3 nights in Sep 2024

10/10 Excellent

Perry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Everyone was so kind and friendly. Definitely coming back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Adriane

Stayed 2 nights in Aug 2024

2/10 Terrible

Sina

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
They did not have air conditioning in any restaurant! The temperature was 114 F. They charge $300 for dog without notice . They are pet friendly hotel. Dog can’t be in any restaurant.
Stayed 1 night in Sep 2024

8/10 Good

Kambiz, Thousand Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did not meet our high expectations this time. Our room was too close to the kids pool with lots of noise There a big spider web in the closet. The scale’s battery was dead. Fire alarm went off at 3:00 AM and kept going for over 20 minutes. Food was great and the property is beautiful as always.
Stayed 3 nights in Aug 2024

8/10 Good

Suren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

nikki

Liked: Cleanliness, staff & service, property conditions & facilities
The service EVERYWHERE was OUTSTANDING!
Stayed 1 night in Aug 2024

10/10 Excellent

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is such a special place. It was more beautiful than we expected, the service was top-notch and we had an incredible time. From mat Pilates to bike riding and pickleball, this was the perfect place to celebrate our friend’s 60th birthday! Thank you everyone at Ojai Valley Inn, each of your smiles and courteous service was much appreciated. Katherine
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandra

Stayed 1 night in Aug 2024

10/10 Excellent

Anna

Stayed 4 nights in Aug 2024

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
We have stayed her dozens and dozens of times. This time they said they upgraded us for free, but we were out in a building that we later found out was being serviced all week to improve the A/C - we talked to the A/C vendor. The first night our A/C wouldn’t work. When we communicated this we got push back and no proactive apology or offer to make it right. It was in the 90s that day and high 80s in the room so we didn’t sleep all night, not how we want to spend out vacation especially given the high prices OVI commands now. They couldn’t deliver in a basic comfortable hotel room. After a few visits to the front desk, they finally comped just one night but I would have expected much more including taking two free nights to come back. They are making a lot of improvements around the property like more outdoor seating at the bar, movie nights, etc, but they seem they seem to be dropping the ball on the basics. The service at both pools was not attentive and proactive - they should send their staff to Ritz training. Proactive, friendly, customer service is job 1.
Stayed 2 nights in Jun 2024