4/10 Poor
Grace
Travelled with group
30 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had checked into this hotel on such a short notice because my car was towed and this was the closest hotel there was mind you I don’t speak any lick of the Czech language. Anezka wasnat the rest and at first she had denied when I asked if there was any available rooms. Until I had to book through Expedia and Tell her my story was when she was able to check for availability in the rooms c Could’ve gave this property a more better rating but the customer service could have been a lot better. Only one lady that works there speaks sufficient English. But due to not being able to accomadate to a request for a refund. I would’ve appreciated if they had messaged me that due to their hotel policy they are not able to issue me a refund for the one night I did not use and instead they blamed Expedia for that when in fact Expedia was trying to help and come to an agreement with the property although the person In charge did not speak very well English. I feel as though this property is only good for its locals and not tourist if problems were to arise.
Grace
Stayed 2 nights in Sep 2024