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The Old Custom House

4.0 star property
Inn in Padstow with coffee shop/cafe and restaurant

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Living area
Front of property
Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Perched by the sea, The Old Custom House offers a charming upscale retreat. Indulge in fresh seafood at the on-site restaurant, unwind with a drink at the bar or grab a coffee from the cafe. With helpful staff and smoke-free premises, this inn is perfect for those seeking relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is RM455
RM545 total
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Double Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Bar (on property)

Harbour Hotel Padstow

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.8 out of 10, Excellent, 743 reviews
The price is RM482
RM579 total
includes taxes & fees
23 Feb - 24 Feb
Harbour Hotel Padstow
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About the area

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 1 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Polzeath Beach - 40 min drive
  • Hawkers Cove Beach - 44 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free property
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at The Old Custom House include amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on 9 Feb 2025 start from RM 454.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Checkout is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps away from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 328 reviews
Rating 8 - Good. 99 out of 328 reviews
Rating 6 - Okay. 28 out of 328 reviews
Rating 4 - Poor. 13 out of 328 reviews
Rating 2 - Terrible. 4 out of 328 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

8/10 Good

anthony, newport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.
Stayed 2 nights in Dec 2024

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views across the harbour
Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Reception!!!
Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Denyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

8/10 Good

Karime

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024