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Spirit Ridge, in The Unbound Collection by Hyatt

4.0 star property
Beach spa retreat, walking distance from Nk'Mip Desert Cultural Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Spirit Ridge, in The Unbound Collection by Hyatt

Sports facility
Private kitchen
Outdoor pool, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)
Outdoor pool, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff, property condition

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
The price is RM487
RM574 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Condo, 2 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

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Condo, 2 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 86 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 1 Bedroom (2 Queen & 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Condo, 1 Bedroom (2 Queen & 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 1 King Bed with Sofa bed, Corner (1 Bedroom)

Premium bedding, in-room safe, desk, soundproofing

Condo, 1 King Bed with Sofa bed, Corner (1 Bedroom)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (1 Bedroom)

Premium bedding, in-room safe, desk, soundproofing

Room, 1 King Bed with Sofa bed (1 Bedroom)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View (1 Bedroom)

Premium bedding, in-room safe, desk, soundproofing

Room, 1 King Bed with Sofa bed, View (1 Bedroom)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed with Sofa bed (1 Bedroom)

Premium bedding, in-room safe, desk, soundproofing

Penthouse, 1 King Bed with Sofa bed (1 Bedroom)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 91 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Condo, 1 Bedroom, View (2 Queen and 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Condo, 1 Bedroom, View (2 Queen and 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, View (2 Queen and 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Villa, 1 Bedroom, View (2 Queen and 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 75 sq m
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms (1 King Bed, 1 Queen Bed, 1 Sofa Bed)

Bathroom

Penthouse, 2 Bedrooms (1 King Bed, 1 Queen Bed, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 86 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms (1 King Bed, 1 Queen Bed, 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Condo, 2 Bedrooms (1 King Bed, 1 Queen Bed, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 86 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, View (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Villa, 2 Bedrooms, View (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 91 sq m
  • Lake view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Villa, 2 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 91 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Condo, 3 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Premium bedding, in-room safe, desk, soundproofing

Condo, 3 Bedrooms (1 King Bed, 2 Queen Beds, 1 Sofa Bed)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 121 sq m
  • Sleeps 9
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

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9.4 out of 10, Exceptional, (1005)
The price is RM477
RM554 total
includes taxes & fees
22 Nov - 23 Nov
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About the area

Map
1200 Rancher Creek Rd, Osoyoos, BC, V0H 1V6

What's nearby

  • Nk'Mip Desert Cultural Centre - 3 min walk - 0.3 km
  • Nk'Mip Cellars - 4 min walk - 0.4 km
  • Osoyoos Lake - 14 min walk - 1.2 km
  • Rattlesnake Canyon - 5 min drive - 2.3 km
  • Anarchist Mountain Lookout - 11 min drive - 9.3 km

Getting around

  • Kelowna, BC (YLW-Kelowna Intl.) - 132 min drive

Restaurants

  • ‪Junction 3 Coffee House - ‬5 min drive
  • ‪Osoyoos Golf Club - ‬11 min drive
  • ‪Spirit Beach Cantina - ‬10 min walk
  • ‪McDonald's - ‬8 min drive
  • ‪The Sage Pub - ‬6 min drive

About this property

Spirit Ridge, in The Unbound Collection by Hyatt

Upscale eco-certified resort near Nk'Mip Cellars
Located close to Nk'Mip Desert Cultural Centre and Sonora Dunes Golf Club, Spirit Ridge, in The Unbound Collection by Hyatt provides a golf course, an attached winery and a beach bar. With sunloungers, a free beach shuttle and kayaking, this resort is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a facial or aromatherapy at Solterra Desert Spa, the on-site spa. The on-site local cuisine restaurant, Bear, Fish, Root & Berry, offers brunch, lunch, dinner and al fresco dining. Yoga classes are offered at the 24-hour gym; other things to do include motor boating, waterskiing and horse riding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a firepit.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Breakfast (surcharge), motorhome/coach/lorry parking and an electric car charging station
  • Express check-out, a vending machine and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 226 rooms have comforts, such as fireplaces and premium bedding, in addition to perks, such as air conditioning and separate sitting areas.
Extra amenities include:
  • Bathrooms with designer toiletries and shower/bath combinations
  • TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 8 AM to 10:30 AM for a fee: CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bear, Fish, Root & Berry

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13,000 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Firepit
  • In a regional park
  • In the mountains
  • On a lake
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vineyard

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Fireplace
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: approximately CAD 15 to 25 for adults and CAD 10 to 20 for children
  • Pet fee: CAD 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The seasonal pool will be open from May to October
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Spirit Ridge
Spirit Ridge Resort
Spirit Ridge Vineyard
Spirit Ridge NK'MIP Resort Osoyoos
Spirit Ridge Vineyard Resort
Spirit Ridge Vineyard Resort Osoyoos
Spirit Ridge Osoyoos
Spirit Ridge NK'MIP Resort
Spirit Ridge NK'MIP Osoyoos
Spirit Ridge NK'MIP
SPIRIT RIDGE Unbound Collection Hyatt Hotel Osoyoos
SPIRIT RIDGE Unbound Collection Hyatt Osoyoos
SPIRIT RIDGE Unbound Collection Hyatt Resort Osoyoos
SPIRIT RIDGE Unbound Collection Hyatt Resort
SPIRIT RIDGE Unbound Collection Hyatt
SPIRIT RIDGE in the Unbound Collection by Hyatt
SPIRIT RIDGE Unbound Collecti
Spirit Ridge in The Unbound Collection by Hyatt
Spirit Ridge, in The Unbound Collection by Hyatt Resort
Spirit Ridge, in The Unbound Collection by Hyatt Osoyoos

Frequently asked questions

Does Spirit Ridge, in The Unbound Collection by Hyatt have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Spirit Ridge, in The Unbound Collection by Hyatt?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Spirit Ridge, in The Unbound Collection by Hyatt on 4 Dec 2024 start from RM 487.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Spirit Ridge, in The Unbound Collection by Hyatt pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of CAD 30.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Spirit Ridge, in The Unbound Collection by Hyatt?

Self-parking is free at this property.

What time is check-in at Spirit Ridge, in The Unbound Collection by Hyatt?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Spirit Ridge, in The Unbound Collection by Hyatt?

Checkout is at 11 AM.

Where is Spirit Ridge, in The Unbound Collection by Hyatt located?

This family-friendly Osoyoos resort is located on a lake, within a 5-minute walk of Nk'Mip Desert Cultural Centre, Sonora Dunes Golf Club and Nk'Mip Cellars. Osoyoos Lake and Rattlesnake Canyon are also within 2 mi (3 km).

Spirit Ridge, in The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

si moon

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Travelled with group
We had a one bedroom with a kitchen and fireplace facing the lake, was clean and cozy. We had wine tasting at NP’Mip which was really fun, beautiful wines, then had dinner in the restaurant, which in my opinion a 5 star, food was delicious, very different menu, service great. I highly recommend a get away, we only live 45 minutes away, but it was a great night away with friends.
Stayed 1 night in Nov 2024

10/10 Excellent

mariana

Stayed 4 nights in Jul 2024

8/10 Good

A Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night in October. We chose a one bedroom condo that was well equipped and met our needs. The staff was friendly and helpful. We did not avail ourselves of all the amenities, but the fitness facility was also well equipped and was available 24/7. It might be crowded in peak Season but was not busy when we were there. Overall a very good stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

Dan K

Liked: Cleanliness, staff & service, amenities
Overall nice experience. Areas that needed improvement was simple maintenance. Hot tub jets were broken a pool area, our kitchen table light wasn't working, a lot sand on and debris by edges of the pool. Basic maintenance is needed and things would be 5 star.
Stayed 1 night in Nov 2024

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scooters and e-bikes are a great addition to the property.
Stayed 2 nights in Oct 2024

6/10 Okay

Tom

Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Vancouver

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to get away in
Stayed 3 nights in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very clean & quiet property with friendly, helpful staff. The restaurant is very good - had an exceptional dinner and breakfasts were really good too. The cultural centre is a very interesting and educational glimpse into the Okanagan First Nations culture. Everyone who lives or travels through this part of Canada should experience it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark, Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another relaxing and enjoyable stay at Spirit Ridge. Clean, comfortable and great staff! Thank you!
Stayed 4 nights in Sep 2024

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. Restaurant a little slow but worth the wait Michelin star quality food!
Stayed 2 nights in Sep 2024

6/10 Okay

pamela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked alot , but the fact that our stroller tires were ruined from the puncture vines , ruined our experience. The zero compensation for our tires all flattened, and absolutely no warning regarding this issue .I find disrespectful and lacking personal responsibility.
Stayed 2 nights in Jul 2024

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities
The winery was nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lea

Stayed 2 nights in May 2024

10/10 Excellent

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend you consider staying at the Spirit Ridge. From the moment you drive up the driveway, you will be captivated by the beautiful statues adorning the entrance, setting the tone for a luxurious and unforgettable stay. Located a fair distance away from the centre of town, Spirit Ridge offers a peaceful retreat surrounded by breathtaking views. If you enjoy walking, you'll find it easy to explore the area while getting your exercise. The resort boasts wonderful amenities that cater to every guest's needs. Relax by the beautiful outdoor pool, indulge in a variety of services at the spa, or savor wine tastings at the well-appointed wine shop. For dining, the on-site restaurant serves delicious meals for a memorable culinary experience. The rooms at Spirit Ridge are not only comfortable but also well decorated, providing all the comforts of home. As a pet-friendly hotel, they go the extra mile to ensure your furry friends feel welcome, with special treats upon check-in and a designated dog area for their enjoyment. Whether you're a couple seeking a romantic getaway or a family looking for a fun-filled vacation, Spirit Ridge has something for everyone. With its serene surroundings, top-notch amenities, and excellent service, this resort is sure to exceed your expectations and create lasting memories.
Stayed 2 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Colleen

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Prabhpreet

Stayed 2 nights in Aug 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights overlooking the golf course.Very friendly staff.Property is beginning to show its age
Stayed 2 nights in Sep 2024

8/10 Good

Anne

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The view from the room was great. Amenities were good, gym, pool, hot tub.
Stayed 1 night in Sep 2024

10/10 Excellent

Bartosz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 3 nights in Aug 2024

8/10 Good

John

Stayed 4 nights in Aug 2024

10/10 Excellent

Wu

Liked: Cleanliness, staff & service, property conditions & facilities
It a very quiet and relaxing property
Stayed 2 nights in Sep 2024

10/10 Excellent

Clarissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time booking this place and as usual it did not disappoint. Ever since we booked this place before, it set a standard to places we booked after. The place is huge, pretty, convenient to the lake front and amazing staff. There are tons of activities to do as well. We did water activities, spa, and walk our dog to the dog park. I was especially impressed to the ability to text directly to the guest services which I used to request for a late check in which they generously extended for free. Although I suggest some improvement to the dog park as it needs a little bit of attention. It did not have any available water, empty dog poop bag, and gate not fully enclosed. It should be noted however that the parking lot has a lot of fully stocked poop bag free to used. Overall, this experience has been amazing. All the staff had been great and quick to respond to request especially since we were staying at a villa.
Stayed 2 nights in Aug 2024