Very much an "okay" experience. Some of the hotel staff were extremely courteous and friendly, others seemed beleaguered by the waves upon waves of Western (mainly Russian) tourists coming in and out of the hotel. My first room had a stain on the bed, non-existant wifi signal, and was right next to construction. They happily moved me to another room, albeit not as "premium" as I had purchased. The new room was clean enough, and the staff were very accommodating. The spa packages are very mediocre, and you have to spend premium money to get a massage without a bunch of other tourists (See: more Russians) in the room. By the elevators on top of the No Smoking signs were freshly smoked cigarette butts, though I can't really blame the hotel for their renegade clientele. I had amazing experiences throughout Vietnam at hotels with less stars and for a lower price, though I felt that way about all of Nha Trang so I may be biased. For their part, the hotel definitely did a good job at trying to accomodate, and I hate to belittle their attempts, but I have to be honest: I didn't have the greatest experience at this hotel. The location is pretty great and by the second room I had a fantastic view of the beach. My friend had a similar experience at his "four-star hotel" so maybe it's just Nha Trang?