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Mercure Newcastle

4.0 star property
Hotel with a 24-hour front desk, near Newcastle Civic Theater

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Newcastle

In-room safe, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Exterior
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
The price is RM423
RM466 total
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Twin Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302

What's nearby

  • Newcastle Civic Theater - 11 min walk
  • Merewether Ocean Baths - 6 min drive
  • Merewether Beach - 6 min drive
  • Newcastle Beach - 6 min drive
  • John Hunter Hospital - 9 min drive

Getting around

  • Newcastle Interchange Station - 9 min walk
  • Newcastle, NSW (NTL-Williamtown) - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪King Street Hotel - ‬1 min walk
  • ‪Harrys Schnitzel Joint Marketown - ‬3 min walk
  • ‪Wests City - ‬6 min walk

About this property

Mercure Newcastle

Upscale hotel revitalised in 2023 and located near Newcastle Civic Theater
Located close to Newcastle Museum and Christ Church Cathedral, Mercure Newcastle provides a bar, conference space and a restaurant. Guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • An outdoor pool with sunloungers
  • Full breakfast (surcharge), self-parking (surcharge) and 5 meeting rooms
  • Concierge services, a 24-hour front desk and luggage storage
  • A banquet hall, a lift and a water dispenser
  • Guest reviews say great things about the helpful staff
Room features
All 131 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as late-night room service and free Internet.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 40-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, mini fridges and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Parking on site (AUD 16 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Dining table
  • Fenced pool
  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately AUD 28 per person
  • Self-parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Frequently asked questions

Does Mercure Newcastle have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Newcastle?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Newcastle on 2 Dec 2024 start from RM 423.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Newcastle pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Newcastle?

Self-parking is available for AUD 16 per night. Limited spots are available.

What time is check-in at Mercure Newcastle?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mercure Newcastle?

Checkout is at 11 AM.

Where is Mercure Newcastle located?

Located in Newcastle West, this hotel is within a 15-minute walk of Newcastle Civic Theater and Newcastle Museum. Christ Church Cathedral and King Edward Park are also within 1 mi (2 km). Newcastle Interchange Station is 9 minutes by foot and Civic Station is 11 minutes.

Mercure Newcastle Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 215 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 242 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude receptionist who had a bad attitude right from the start. I mentioned I had called the day before to ask about an early check in. The lady I had spoken to said if the room was ready we’d be able to check in, but couldn’t guarantee it. No mention of a charge. Upon check in, receptionist said room was ready but it’d be $60 to check in early. We arrived at 12.30 so 1.5 hours early. I said the lady on the phone never mentioned a charge. Receptionist said “of course there’s a charge, we had to get the room ready for you early!” She then proceeded to tell me that all hotels in the world charge for early and late check ins. I said no they don’t. She said yes they do and kept arguing with me!! She was just unbelievably rude and it was totally unnecessary. The room had some gross thing stuck to the bedside table and there was someone else’s old food in the fridge. Won’t be staying there again!!
Stayed 1 night in Nov 2024

2/10 Terrible

malak

Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Oct 2024

6/10 Okay

Dil

Stayed 1 night in Oct 2024

6/10 Okay

Jade

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking is terrible, I don't want to park on the street overnight it doesn't feel safe. The bathrooms are outdated, the carpet isn't great. The pool closes too early at night and there's no gym. Not what I'd expect from a Mercure more like an Ibis.
Stayed 1 night in Sep 2024

8/10 Good

sharon, Surrey Hills

Stayed 1 night in Aug 2024

8/10 Good

Neha

Travelled with family and small children
Liked: Cleanliness, staff & service
Mercure Newcastle is a good option for travelling with family.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bathroom needs renovations cracked tiles in bath/ shower area near taps fixed with no more gaps not replaced. Overall batheroom needs renovation other than than that room comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy central location. Everything a short walk away. The staff were very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great here
Stayed 1 night in Jun 2024

8/10 Good

Vanessa

Very good location, room very comfortable clean and well fitted out. The outside area needs urgent updating bad trip hazard at entry to motel.
Stayed 2 nights in Jul 2024

6/10 Okay

Christie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just stayed for an overnight whilst travelling through. Beds and bedding were amazing! Good location near restaurants. Microwave in the room didn’t work, bath/shower was dirty and paint peeling off whilst the water waa hitting it. Hand soap dispenser was in the shower and body wash was in the hand basin and you couldn’t swap it over. Body lotion pump didn’t work. Room was a little dirty and dusty. Toilet seat was broken and toilet lid wouldn’t stay up. Motel is a little dated and run down.
Stayed 1 night in Jul 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Scott

Stayed 1 night in Jul 2024

6/10 Okay

Dilukshi

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall staff and location of property was good. However it appears that the room was not cleaned properly prior to our stay.
Stayed 1 night in Jul 2024

6/10 Okay

Paul

Liked: Staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

paul

Travelled with group
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Tracey

Travelled with family and small children
Great Location comfy beds clean and amazing breakfast.
Stayed 2 nights in Jun 2024

4/10 Poor

Kristy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The walls are paper thin. Worst sleep ever!
Stayed 1 night in Jun 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Newcastle interchange
Stayed 1 night in May 2024

10/10 Excellent

Mario and Candy

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the quality of bed, pillows and linen, the comfort feeling is similar to a five star hotel
Stayed 1 night in May 2024

4/10 Poor

Mathew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024