6/10 Okay
Priscilla
Travelled with family
28 Jul 2024
Liked: Staff & service
The lady who checked me in was nice and welcoming. She helped set up AC for me. Their was a huge roach in AC . It came out later in the evening and another staff member helped me kill it and clean it. Their were spiders in bathroom and smaller roaches. The pool was cloudy needed to be cleaned. The shower water was either extremely hot or only cold water. I stayed 2 nights , 3 days, after first night their was no water in morning, and after 2nd night again no water , staff member gave my mom a bucket of water. Per staff the one attending the night before forgot to pump water and that's why their were none in morning. The restaurant they advertise in room (edith jardin) is awful ,worst food ever. Refillable hand, body soap, and shampoo. Also staff member went in to room without asking , their was no door sign to say if wanted or not for our room to be cleaned. Was my 2nd year staying at this place, this experience was less enjoyable than the first time. Staff were all nice. Location is not that near from convent, closer to kinich komoo. But in humid hot weather it seems farther and their is no transportion available unless you rent a car.
Priscilla
Stayed 2 nights in Jul 2024