Hotel Independent di Medan Batu Caves

"Not a good representation of the Ritz Carlton brand. Suite room no. 1000's bedroom is accompanied by the incessant noise of exhaust/AC unit outdoor. Towels in the bathroom are old and thin. The vanity mirror in the bathroom is half fallen. Bathrobe is missing a belt loop and old. Both requests for a room on a higher floor and support pillows were not met. Turndown service was not done on the third evening. Very, very little TV channels. Food and beverage offered at the executive club lounge were limited and nothing extraordinary. Parking fee (for executive club suite) was RM15 for 4 hours! Not a single cent discount?!"

"The suite was good for the family. Spacious and comfortable "

"Breakfast is just OK and samiliar everyday. Room is clean, facilities are OK but not advance. walk to near shipping mall with 15mins."

"Excellent . Services tiptop. "

"Always had a great stay"

"Excellent and marvelous service. The hotel is also very family oriented. Definitely must come to enjoy and pamper our family"

"On vacation in Kl and made a correct choice of staying at Aloft. It is centrally located and a transportation hub and its as confortable as home."

"Not good. Unable to connect to hotel wifi in the hotel room. No action taken despite of my several complaint. Fridge in the room also not working. Very inconvenient . Never come back to stay at this hotel."

"Check in started at 2pm, the front desk seem a bit stressed, our room was only ready at almost 4pm. It’s an old building with a not so “driver friendly” parking lots. The 2 bedroom suites was spacious , the kitchen has all the things you need for cooking. At night the streets here can be heavy traffic, so plan your activities. Overall I think I would give a 7/10. If you are couple looking to get romantic honeymoon feel then you will get disappointed. "