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The Marco Polo

4.0 star property
Savor your time by the pool or explore nearby attractions with help from multilingual staff. Enjoy effortless check-out thanks to convenient services.

Choose dates to view prices

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is RM332
RM366 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Single Bunk Bed, 1 Single Bed and 1 King Bed

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mackay Resort Motel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, (925)
The price is RM379
RM417 total
includes taxes & fees
8 Mar - 9 Mar
Mackay Resort Motel
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About the area

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive
  • Mount Pleasant Shopping Centre - 4 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Smoke-free property, multilingual staff and tour/ticket information
  • Concierge services, luggage storage and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at The Marco Polo feature comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and bathrobes.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 22-inch TVs with cable channels
  • Fridges, coffee/tea makers and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at The Marco Polo?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on 23 Feb 2025 start from RM 332.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self-parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Checkout is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mile (2 km) of Jubilee Park, Caneland Central and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 miles (3 km).

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The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 621 reviews
Rating 8 - Good. 193 out of 621 reviews
Rating 6 - Okay. 76 out of 621 reviews
Rating 4 - Poor. 17 out of 621 reviews
Rating 2 - Terrible. 18 out of 621 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoey

Great stay will stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Richard Lachlan

The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jing

Amazing staff!
Stayed 1 night in Jan 2025

8/10 Good

Gordon

Friendly staff, clean room and easy access. No immediate eating facilities (walking distance). Last time we stayed here there was a restaurant and this would be nice again if practical.
Stayed 1 night in Jan 2025

8/10 Good

Kaela

Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Isabelle

I very much appreciated beung able to check in early after a very early flight from Sydney. Staff at reception were very accommodating and friendly. The room was very spacious and the king size bed was excellent and so comfortable. Highly recommend Marco Polo for any traveller.
Stayed 4 nights in Jan 2025

10/10 Excellent

pavan

What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024

10/10 Excellent

Marlene

Very comfortable and great value
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Excellent service, beautiful spa room, excellent meal
Stayed 1 night in Oct 2024

10/10 Excellent

Jeff

Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service
Stayed 1 night in Aug 2024

10/10 Excellent

Ronald

Great value, Bernie was a great host, my room was ready when I arrived, very neat and tidy and smoker friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

Lindsay

Handy to the city and to the mountains
Stayed 1 night in Oct 2024

8/10 Good

Raymond

Last minute stop in overnight travelling north , clean, easy, accessible, dining , good price , comfortable Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Nicole

Would stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Lang

Clean and tidy room. Comfortable bed and cold AC. Quite.
Stayed 1 night in Nov 2024

10/10 Excellent

Dianne

Last minute booking and Bernie handled everything so smoothly with care and great customer support, Thank you ⭐️
Stayed 1 night in Nov 2024

10/10 Excellent

Sheryl

Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.
Stayed 1 night in Oct 2024

8/10 Good

Samantha

Relaxing, enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Marion

Burnie is the best friendliest host at any motel I’ve stayed at. The flowers at reception are as gorgeous as she is!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Brett

Walking distance to a couple of pubs and eateries.
Stayed 1 night in Aug 2024

8/10 Good

Rachel

Was very pleased with the check in process, received an upgrade and all the staff were lovely. The room was huge and very comfortable. It was just a little tired around the edges.
Stayed 1 night in Nov 2024

10/10 Excellent

Brenton

Plenty of space very helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

A lovely location, and really clean and cozy rooms. Beautiful spot to stay for the night
Stayed 1 night in Jun 2024

10/10 Excellent

Beverley

Bernie the manager was most obliging helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

Really comfy bed 👌
Stayed 1 night in Aug 2024