6/10 Okay
Ekaterina
4 Nov 2024
Disliked: Staff & service, property conditions & facilities
I don’t understand why this place has such a high rating, and the price seems unreasonable (even in central London, you can find much better hotels for the same price). The staff has no sense of hospitality: check-in is at 4 PM, we arrived around 5, yet they still asked us to wait without offering tea or coffee after our journey.
In the morning, I informed them that there was no shower gel, shampoo (a 2-in-1), or conditioner in the bathroom—the bottles were empty. I was told I should have come down and asked for it myself! For over £100 per night, do I still need to go ask for basic amenities? The hotel also doesn’t provide slippers or a robe, and there was litter on the bathroom floor and bits of what looked like leaves on the bed. The carpet looks dirty.
I chose this hotel for its advertised spa facilities. I called a day before to check if everything was in working order and was assured it was, yet the steam room was out of service with no prior notice. There’s a small sauna that’s almost always full, a hot tub, and a small pool. This is not a true spa experience; the sauna is only worth it if you use the gym as a member. The wet area is moldy, and the paint is peeling (it should really be tiled).
On the positive side: the furniture is new, the bed is comfortable, the breakfast is a standard English breakfast, there’s parking, and the shower has good pressure and consistent temperature.
Ekaterina
Stayed 1 night in Nov 2024