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Ellen Kensington

Eco-certified London hotel in London City Centre with a full-service spa

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Ellen Kensington

Reception
Front of property
Dining
Reception
Bathroom

Reviews

7.8 out of 10

Good

Popular amenities

7.4 out of 10
Guests liked the amenities.
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
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Room options

View all photos for Deluxe Room

Hair dryer, slippers, towels, soap

Deluxe Room

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Classic Room, Terrace

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

In-room safe, desk, blackout curtains, soundproofing

Classic Room

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Coronation)

In-room safe, desk, blackout curtains, soundproofing

Suite (Coronation)

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

In-room safe, desk, blackout curtains, soundproofing

Suite

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 Single Bed

Room, 1 King Bed

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Hair dryer, slippers, towels, soap

Suite

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room

In-room safe, desk, blackout curtains, soundproofing

Room

Highlights

Balcony
Soundproofed
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
18-26 Barkston Gardens, London, England, SW5 0EN

What's nearby

  • Kensington High Street - 15 min walk
  • Natural History Museum - 16 min walk
  • Royal Albert Hall - 3 min drive
  • Hyde Park - 4 min drive
  • Stamford Bridge Stadium - 4 min drive

Getting around

  • Earl's Court Station - 5 min walk
  • West Brompton Station - 10 min walk
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • ‪Pret a Manger - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Courtfield - ‬2 min walk
  • ‪Caffè Nero - ‬3 min walk
  • ‪Over Under Coffee - ‬2 min walk

About this property

Ellen Kensington

Eco-certified hotel near Natural History Museum
Kensington High Street and Imperial College London are located near Ellen Kensington, which provides a corner/local shop, a terrace and a garden. Treat yourself to a massage, aromatherapy or reflexology at the on-site spa. In addition to a hair salon and a library, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • English breakfast (surcharge), concierge services and tour/ticket information
  • Wedding services, ATM/banking services and a gift shop
  • Meeting rooms, a 24-hour front desk and luggage storage
Room features
All 104 rooms have comforts such as 24-hour room service, in addition to thoughtful touches such as free WiFi and printers.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and hairdryers
  • Balconies, a personal chef and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Portuguese, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:00 AM to 10 AM on weekdays and 6:00 AM to 10:00 AM on weekends; GBP 20 to 25 for adults and GBP 10 to 12.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Library

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • In-room massages
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 6 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 50 for check-in between midnight and noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 20 to 25 for adults and GBP 10 to 12.50 for children
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-in fee: GBP 50 for check-in between midnight and noon
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Frequently asked questions

Is Ellen Kensington pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ellen Kensington?

This hotel doesn't offer parking.

What time is check-in at Ellen Kensington?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of GBP 50 (subject to availability). Late check-in is available from midnight to noon for a fee of GBP 50.

What time is check-out at Ellen Kensington?

Checkout is at 11 AM. Late checkout is available for GBP 150 (subject to availability).

Where is Ellen Kensington located?

Located in London City Centre, this spa hotel is within a 15-minute walk of Cromwell Road and Kensington High Street. Natural History Museum and Imperial College London are also within 1 mile (2 km). Earl's Court Station is only a 5-minute walk and Gloucester Road Underground Station is 9 minutes.

Ellen Kensington Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 670 reviews" "
Rating 8 - Good. 317 out of 670 reviews" "
Rating 6 - Okay. 142 out of 670 reviews" "
Rating 4 - Poor. 35 out of 670 reviews" "
Rating 2 - Terrible. 16 out of 670 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

CESAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there in March 2019 -
Stayed 4 nights in Mar 2020

2/10 Terrible

Li, USA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not about the Hotel customer service, is about Orbitz customer service I have a case 77948849 and I need my money back, why you sent this survey if you know I called you requesting my money back , I can NOT travel due the CORONAVIRUS, Please contact me and deposit my money back.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Great location! Would stay there again
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend!
Friendly, Helpful staff always a pleasure to stay at the hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price. Location Location Location!
perfect location. 3 minute walk to Earls Court Tube Station. Plenty of shops and restaurants around within walking distance. Clean, comfortable and friendly staff (particularly the Spanish lady on reception).
Stayed 1 night in Jan 2020

8/10 Good

Doreen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t knock it - Great hotel!
I stayed here for 4 nights and was very surprised at how nice, clean and quiet the hotel was. Yes the rooms are small and yes the hotel is looking a bit old but these really are very minor complaints. I found the staff very helpful, my single room was spotlessly clean, the mattress was softer than i prefer, but I slept like a log and the room was extremely quiet. I was worried about the negative reports I had read about the hotel but on arrival these fears were all laid to rest. Excellent stay at an excellent price!
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Room was clean. Building is in need of some updates/improvements - window in bathroom does not fully close, carpets are worn. Still a comfortable stay and we would stay there again.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western doing its job
This was as expected from a well known hotel brand
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. 2 blocks from the Underground (Earl's Court) and all services/shops.
Stayed 2 nights in Jan 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
superb stay with 1 min walk to tube. Also located near to good choice of food shoos and London pubs. Impressed.
great room.
nearby tube.
natural history museum is close.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very comfortable, and reasonably priced
Stayed 1 night in Jan 2020

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and excellent staff. Sadly, cockroaches in the bathroom.
Stayed 6 nights in Dec 2019

8/10 Good

Jan, Raleigh NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean comfortable hotel in excellent location.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

lucy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value and location
Good value breakfast. Partly redecorated older hotel. Warm heating and water. Nice service. Perfect location!
Stayed 2 nights in Dec 2019

8/10 Good

Andrew

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
OK-ish if you find a decent price advertised
Hotel is in need of some TLC, at least our room was. I would assume the prices they ask should be enough to invest something back in the quality of accommodation (especially bathrooms). Cleanliness not great, found different unpleasant stuff under the bed and desk plus cob webs on the ceiling. Overall ok, but the fact it is situated in a posh area doesn't mean by itself the owner company can ask eye watering prices without offering a fair exchange in the quality offered to guests.
Stayed 1 night in Nov 2019