6/10 Okay
Morihiko
Business traveller
19 Aug 2024
Liked: Cleanliness
I think the hotel's location is excellent. Papaya is nearby, and Plaza Blok M is within walking distance. It's also convenient for going to Sudirman or Kemang.
What concerns me is the significant inconsistency in the quality of the staff. With housekeeping, it wasn't just once or twice that there were insufficient towels, or that drinking water and tissues weren't replenished.
The security staff's attitudes also varied, and although things improved considerably after I consciously started tipping them, I was shocked when, upon checking out and getting into my vehicle, my Rimowa suitcase was dropped, breaking a wheel. Moreover, they remained silent about it, which I thought was terrible.
Morihiko
Stayed 2 nights in Aug 2024