Hi Heaven

The people are very nice. Great service. They need to open breakfast in the club area again.

The location is great, just exited the last stop on subway line 1. The hotel is a non-smoking but some guests just ignore the rules. Fortunately the cleaning lady Ling Ling was very helpful she brought in an air purifier as well as plug in scents which help to reduced the smell. It is close to the shopping walks and a lot of eateries nearby.

The hotel is nicely appointed, the room is large and has a great view. The quality of some of fixtures is lower than you’d see at other andaz hotels, the metal of the taps is losing colour, toilet commands don’t work well. The location is great and the breakfast buffet had a huge variety and high standard. Although the staff was lovely we found it extremely disappointing they could do little to help us curtail the unbearable chaos outside our bedroom door. I appreciate it’s a national holiday but allowing customer to hold poker days/nights across 4 rooms, with doors open and having children running around the corridors playing all day long until very late at night is very inconsiderate towards all other guests. Also the only alternative available is to downgrade us floor/room. It’s really a shame and maybe it was bad luck but I feel more should have been done to protect paying customers that aren’t here to party in the room all day long but need a quiet place to rest. It’s also uncomfortable having to even raise such issues, you don’t want to stop people from enjoying themselves but this was extreme.