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La Sinfonia Citadel hotel and Spa

4.0 star property
Hotel with a full-service spa, a quick walk to Hoa Lo Prison Museum

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for La Sinfonia Citadel hotel and Spa

Rooftop bar
Front of property
Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (VND 265000 per person)
Lobby
VIP Access

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double/Twin Room (Internal window)

Minibar, in-room safe, desk, blackout curtains

Deluxe Double/Twin Room (Internal window)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Terrace Suite City View

Minibar, in-room safe, desk, blackout curtains

Terrace Suite City View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite City View

Minibar, in-room safe, desk, blackout curtains

Junior Suite City View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for La Sinfonnía Suite

Minibar, in-room safe, desk, blackout curtains

La Sinfonnía Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Double/Twin Room (Internal window)

Minibar, in-room safe, desk, blackout curtains

Executive Double/Twin Room (Internal window)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bidet
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
12-14 Dinh Ngang, Cua Nam, Hoan Kiem, Hanoi

What's nearby

  • Hoa Lo Prison Museum - 8 min walk
  • St. Joseph's Cathedral of Hanoi - 13 min walk
  • Thang Long Water Puppet Theatre - 17 min walk
  • Hoan Kiem Lake - 17 min walk
  • Hanoi Opera House - 2 min drive

Getting around

  • Hanoi Railway Station - 7 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Reng Reng Café - ‬2 min walk
  • ‪A99 Cafe - ‬1 min walk
  • ‪Gà Tần Cây Si - ‬2 min walk
  • ‪Bánh Mì Trâm - Đình Ngang - ‬1 min walk
  • ‪Chè cô "Hâm - ‬1 min walk

About this property

La Sinfonia Citadel hotel and Spa

Upscale hotel near Hoa Lo Prison Museum
Located close to Ambassador's Pagoda (Chua Quan Su) and Temple of Literature, La Sinfonia Citadel hotel and Spa provides a rooftop terrace, dry cleaning/laundry services and a bar. Indulge in a massage at La énMay Spa, the on-site spa. The on-site fusion cuisine restaurant, Chestnet Restaurant, offers breakfast, lunch and dinner. In addition to a business centre, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and coffee/tea in reception
  • A lift, a 24-hour front desk and tour/ticket information
  • A porter/bellboy, a banquet hall and barbecues
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at La Sinfonia Citadel hotel and Spa feature thoughtful touches, such as air conditioning and dressing gowns, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bidets, free toiletries and hairdryers
  • 40-inch flat-screen TVs with premium channels
  • Free infant beds, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: VND 265,000 for adults and VND 235,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chestnet Restaurant
  • Deli Sky Bar

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 470000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 265000 for adults and from VND 235000 for children
  • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 470000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

La Sinfonia Citadel Spa Hanoi
La Sinfonia Citadel hotel and Spa Hotel
La Sinfonia Citadel hotel and Spa Hanoi
La Sinfonia Citadel hotel and Spa Hotel Hanoi

Frequently asked questions

Is La Sinfonia Citadel hotel and Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at La Sinfonia Citadel hotel and Spa?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at La Sinfonia Citadel hotel and Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does La Sinfonia Citadel hotel and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 550000 per vehicle applies.

Where is La Sinfonia Citadel hotel and Spa located?

Located in Hoan Kiem, this spa hotel is within a 10-minute walk of Hoa Lo Prison Museum and Ambassador's Pagoda (Chua Quan Su). Temple of Literature and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Railway Station is 7 minutes by foot and Hanoi Long Bien Station is 23 minutes.

La Sinfonia Citadel hotel and Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 204 out of 240 reviews" "
Rating 8 - Good. 33 out of 240 reviews" "
Rating 6 - Okay. 2 out of 240 reviews" "
Rating 4 - Poor. 0 out of 240 reviews" "
Rating 2 - Terrible. 1 out of 240 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful and extremely helpful staff and the bed is super comfortable!
Stayed 1 night in Oct 2024

10/10 Excellent

Charmaine

Liked: Cleanliness
Excellent
Stayed 4 nights in Sep 2024

10/10 Excellent

Thaivan

Stayed 2 nights in Aug 2024

10/10 Excellent

Ali

Memnuniyet verici bir konaklama oldu, teşekkürler.
Stayed 1 night in Jul 2024

10/10 Excellent

Makoto

Stayed 3 nights in May 2024

10/10 Excellent

KAORU

Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and staff !!
We stayed at this hotel as a last minute booking after our previous reservation fell through- the best thing about this hotel is the staff and service!! We had a small issue with our room and they dealt with it immediately with no quibble moved us and could not have been more helpful on all fronts. Very friendly place to stay would recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chienlung

Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2024

8/10 Good

Erik

Liked: Staff & service, room comfort
High expectations, low results
Very very very friendly and enjoyable staff that goes over and above to help with any request. The property was very comfortable. My ac broke, but was repaired the next day. The wifi signal to our room was very low and I could not use my laptop or phone wifi. It was fixed by the time we left. The bathroom was too small for one person, let alone two. I had to sit on the toilet sideway because there wasnt much room. The backsplash behind the sink, and the shower were dirty. The walls had chips out of the paint next to the bed that needed to be painted. And lastly, the room and bathroom lighting was placed in the wrong places and not bright enough to see you face in the mirrors.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Stayed 1 night in Dec 2023

10/10 Excellent

Zen

Stayed 3 nights in Dec 2023

8/10 Good

Cam

Stayed 2 nights in Nov 2023

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY IN HANOI!!!!!
I am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Stayed 3 nights in Oct 2023

10/10 Excellent

YOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel
Great stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Stayed 3 nights in Sep 2023

8/10 Good

Yew Loi Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place location is okay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Property conditions & facilities
The hotel was beautiful and the staff lovely. They also have a really nice restaurant on the eighth floor.
Stayed 1 night in Jul 2023

10/10 Excellent

Shella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff I met here are the best. The team is very friendly and goes above and beyond to ensure guest have the best experience. Big shout out to Trang at reception.
Stayed 3 nights in Jun 2023

10/10 Excellent

EMMA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay at the La Sinfonia Citadel. Ms Trang Nguyen was particularly friendly and helpful. I would highly recommend this hotel. The staff were excellent. The spa was fantastic. I don't have a single fault.
Stayed 7 nights in May 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design, clean and warm service
Stayed 1 night in May 2023

10/10 Excellent

Guan Thong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy design for room, but the corridor light a bit dim.
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Would I stay again? No
I don’t know what to feel about this hotel for the following the reasons: 1. Room was clean, bed comfy but the bathroom was really small 2. The hotel had a funky smell in the hallways and the reception had a pungent cigarette smell because there is always a smoker in front of the lobby doors 3. The breakfast was pretty good 4. The receptionists were quite pushy. We had no intentions on using the spa or the rooftop bar (because the prices were outrageous) but they kept on convincing us to try out the services. 5. One of the “managers” approached us while we were eating breakfast asking us how was our stay but his demeanor (he had both of his hands on his pocket) seemed a bit rude 6. The most ridiculous part was that we were charged for the two coffee capsules. Usually when you have a coffee machine and coffee capsules placed next to it you will assume that these are complimentary but it wasn’t. It was confusing because it was right next to the complimentary tea bags… 7. Location is not the best because you need to cross multiple streets to get to the bustling french quartier zone
Stayed 4 nights in Mar 2023

10/10 Excellent

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk is very friendly, breakfast service is best and all service employees is fantastic and they when over my expectations. I gave them 5 star in service over all. We will be back again soon. And definitely to stay here again.
Stayed 3 nights in Mar 2023