Hotel Riu Palace Aquarelle - All Inclusive Reviews, Deals & Photos 2025

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Family-friendly fun at the beach, with 4 outdoor pools

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

24/7 front desk

Breakfast included

RM2,626 total

includes taxes & fees

27 Jan - 28 Jan

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 49 of 49 rooms

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 6
2 Double Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

58 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

58 sq m
Sleeps 6
2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

Bathrobes

Private bathroom

Sleeps 4
1 Double Bed

Junior Suite, Oceanfront (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
1 King Bed

Junior Suite (Sea side - E)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | C)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

Free bottled water

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 6
1 King Bed and 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

55 sq m
Sleeps 2
1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Junior Suite (Swim-Up | 18+ | U)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Bathrobes

Private bathroom

35 sq m
Sleeps 2
1 King Bed

Suite, Oceanfront (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 2
1 King Bed

Junior Suite, Ocean View (Swim-Up | 18+ | U)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Bathrobes

Private bathroom

35 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite (Swim-Up, +18 Years Old, (L)

Highlights

Patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Hairdryer

Bathrobes

Private bathroom

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Oceanfront (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

55 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Minibar

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite, Ocean View (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Hairdryer

2 bathrooms

Private bathroom

Sleeps 4
2 Double Beds and 1 King Bed

Junior Suite (B2C-CA)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Private bathroom

Hairdryer

58 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

Minibar

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | 18+ | C)

Highlights

Patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Hairdryer

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Junior Suite (C)

Highlights

Balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

RM1,778 total

includes taxes & fees

4 Feb - 5 Feb

Pool

Breakfast included

All-inclusive

Spa

RM1,756 total

includes taxes & fees

23 Jan - 24 Jan

On the beach, white sand, free beach cabanas, sun-loungers

Pool

Hot tub

Breakfast included

All-inclusive

RM1,553 total

includes taxes & fees

29 Jan - 30 Jan

About the area

Falmouth, Falmouth, JMCTY05

What's nearby

Jamaica Swamp Safari Village - 7 min walk
Martha Brae River - 15 min walk
Luminous Lagoon - 5 min drive
Blue Waters Beach Club - 10 min drive
Burwood Beach - 11 min drive

Getting around

Montego Bay (MBJ-Sir Donald Sangster Intl.) - 31 min drive

Restaurants

‪Captain's Market - ‬15 min drive
‪Steakhouse - ‬15 min drive
‪Kfc - ‬5 min walk
‪Royalton Sands Beach Bar - ‬8 min drive
‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Upscale all-inclusive hotel

At Hotel Riu Palace Aquarelle - All Inclusive, you can look forward to a free breakfast buffet, free water park access and 2 swim-up bars. Treat yourself to a massage at Renova, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a corner/local shop and a coffee shop/cafe.

You'll also enjoy perks such as:

4 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
Free self-parking
Gas grills, concierge services and multilingual staff
Coffee/tea in reception, ATM/banking services and massage treatment rooms
Guest reviews give top marks for the helpful staff

Room features

All 753 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.

Other amenities include:

Bathrooms with showers and hairdryers
50-inch flat-screen TVs with satellite channels
Ceiling fans, daily housekeeping and phones

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 swim-up bars
5 bars/lounges
5 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Krystal
Kyoto
Napoli
Steakhouse
White Bay

Things to do

4 outdoor pools
Children's pool
Free water park
Full-service spa
Waterslide

Family friendly

4 outdoor pools
Children's pool
Free water park access
Grocery/convenience store
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Barbecue grill
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Massage
Spa open daily
Steam room
Treatment room

Accessibility

No lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning
Ceiling fan
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts

No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle

Hotel Riu Palace Aquarelle

Riu Aquarelle All Inclusive

Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle All Inclusive

Hotel Riu Palace Aquarelle - All Inclusive Hotel

Hotel Riu Palace Aquarelle - All Inclusive Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

Does Hotel Riu Palace Aquarelle - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Riu Palace Aquarelle - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Aquarelle - All Inclusive on 27 Jan 2025 start from RM 2,267.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Riu Palace Aquarelle - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Aquarelle - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Aquarelle - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Riu Palace Aquarelle - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Riu Palace Aquarelle - All Inclusive located?

Nestled on the beach, this Falmouth hotel is 0.8 mi (1.3 km) from Martha Brae River and 1.4 mi (2.2 km) from Jamaica Beaches. Blue Waters Beach Club and Burwood Beach are also within 6 miles (10 km).

Hotel Riu Palace Aquarelle - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Shamika

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

10/10 Excellent

Lakisha

21 Jan 2025

Everything was amazing. I’ve been to many RIU and by far this was the best. The service, food and facility was fantastic.

Stayed 4 nights in Jan 2025

8/10 Good

Jose Emmanuel

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The experience was really good. Food was great. The property/resort was brand new, clean and well thought off. The staff was also good with room for improvement. The night time programs and activities were amazing. The performers absolutely killed it. Would definitely go back to RIU Aquarelle.

Stayed 4 nights in Jan 2025

8/10 Good

Denzel, Missouri City

Travelled with partner

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Taxi drivers were very friendly and helpful. Ask for Ms. Tracy she’s balled and very sweet!!!

Stayed 4 nights in Jan 2025

10/10 Excellent

Michele Renee, Bear

Travelled with partner

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was very nice, clean and beach access. The property had entertainment from day to night. Most employees were very nice, one were not. Some employees would be on their phones while others were hard at work. Would like to recognize Briana and Jessica in the buffet she was such a great server and fill of personality. Shavanique in the Renova Spa was very kind, Loved the message. Will go back to this resort.

Stayed 7 nights in Jan 2025

10/10 Excellent

Nadine

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My experience was great the dinner entertainment and service was excellent

Stayed 3 nights in Jan 2025

10/10 Excellent

Diamond

Travelled with family, Travelled with group

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

all inclusive

Stayed 4 nights in Jan 2025

8/10 Good

Liridona

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jan 2025

10/10 Excellent

Roman

Travelled with family

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Recommend

Stayed 5 nights in Jan 2025

10/10 Excellent

Derrick

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time staying at RIU and we loved it!

Stayed 3 nights in Jan 2025

8/10 Good

Daniela, Far Rockaway

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2025

6/10 Okay

Kiran

Travelled with partner

19 Jan 2025

Was an okay stay

Stayed 2 nights in Jan 2025

10/10 Excellent

Roman

19 Jan 2025

Great place to stay

Stayed 6 nights in Jan 2025

10/10 Excellent

Theodore Jemel

Travelled with partner

19 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property, only complaint is that there is not enough staff at the sports bar at night. Can’t meet the demand of the guests

Stayed 5 nights in Jan 2025

6/10 Okay

Kiran

18 Jan 2025

Liked: Cleanliness, property conditions & facilities

Okay

Stayed 2 nights in Jan 2025

8/10 Good

Chalsea

Travelled with family

18 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay was amazing! The only thing I didn’t like was the shower smell when in use.

Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

6/10 Okay

Martin

17 Jan 2025

Liked: Cleanliness, property conditions & facilities

My biggest and most concerning issue was with Expedia. We book though Expedia (NEVER AGAIN) and prepaid for our 6-night stay. Due to a terrible winter storm, our flight was cancelled, and we could not get rebooked to Jamicia until the following day on Tuesday. We called Expedia to see if they could move our check in date to Tuesday. The customer service rep was NOT helpful and told us that the hotel did not have availability for us to stay our full 6 night's stay beginning now on Tuesday unsteady of Monday. When we arrived at the hotel, they said they had plenty of availability for us to stay our full 6 night's stay, but Expedia would need to change the reservation. From there we kept getting the run around from Expedia and was told to keep checking back with us, which we did for several days with no response. On two occasions, I was talked to a customer service representative who both hung up on me. Needless to say, Expedia went ghost on us and after several days after being back home, I have yet to get a response from the two emails I sent a week ago. On one occasion the hotel representative in Jama who has worked in the hotel business for 17 years told me that Expedia always takes the approach to NOT help customers in situations like mine as they do not want to give me the one night's say ($380). It's shameful as they definitely are now ignoring me and its apparent, they do not want to help and will do anything to not refund your money. Shameful Expedia!!!!!!

Stayed 6 nights in Jan 2025

2/10 Terrible

SANEL

17 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Ccv

Stayed 7 nights in Nov 2024

10/10 Excellent

Connie Denise

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

Olga

15 Jan 2025

Liked: Staff & service, property conditions & facilities

Great

Stayed 7 nights in Dec 2024

6/10 Okay

Brian Michael

15 Jan 2025

Liked: Staff & service

Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was clean and accommodating . Great staff great food , overall greatness. I emjoy my stay.

Stayed 3 nights in Jan 2025

2/10 Terrible

Linda

14 Jan 2025

Disliked: Staff & service

the food was terrible and the staff is unfriendly.

Stayed 5 nights in Jan 2025

10/10 Excellent

Joedi

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 3 nights in Jan 2025

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Hotel Riu Palace Aquarelle - All Inclusive

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Junior Suite, Oceanfront (U)

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View all photos for Junior Suite (Sea side - E)

Junior Suite (Sea side - E)

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View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

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View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Family Room, 2 Bedrooms, Ocean View (Superior | C)

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View all photos for Junior Suite, Ocean View (B2C-US)

Junior Suite, Ocean View (B2C-US)

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View all photos for Junior Suite, Partial Ocean View (B2C-US)

Junior Suite, Partial Ocean View (B2C-US)

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View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

Junior Suite (Swim-Up | 18+ | B2C-US)

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View all photos for Suite, Ocean View (B2C-US)

Suite, Ocean View (B2C-US)

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View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

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View all photos for Suite, Ocean View (U)

Suite, Ocean View (U)

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View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

Junior Suite (Swim-Up | 18+ | B2C-CA)

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View all photos for Junior Suite (Swim-Up | 18+ | U)

Junior Suite (Swim-Up | 18+ | U)

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View all photos for Suite, Oceanfront (B2C-CA)

Suite, Oceanfront (B2C-CA)

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View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Junior Suite, Ocean View (Swim-Up | 18+ | U)

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View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

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View all photos for Junior Suite, Connecting Rooms, Ocean View (C)