Elevador Panoramico da Boca do Vento

Excellent customer service-staff and management are very responsive and attentive. Clean, close to many attractions and shopping. The restaurant- Elevador- was amazing for breakfast and dinner- actually the best of the places we tried. Will definitely stay here again!

Great hotel with impeccable service!

Positives regarding this property are that the Castelo Sao Jorge is adjacent to the hotel and the views are amazing. There is an interior courtyard with beautiful tiles, where people enjoyed wine and snacks & the peacocks that visited from the castle. There was a good breakfast with extended hours. It uniquely has it's own small museum, and they serve sparkling wine in the evening and provide port in each room. Know that the hotel is in an extremely crowded area, which makes it difficult to get to by car & there is no convenient parking close by. While they try to accommodate parking at a sister property, it's timing consuming to travel between them. There were several parties checking in at the same time and it seemed hectic for the person working the desk. It may be beneficial to have more support during busy hours. Unfortunately one of our two rooms was disrupted by a loud, recurring banging coming from the roof. It literally sounded like someone with high heels walking around all night and made sleeping difficult. We took audio of the noise and discussed it with the front desk in the morning. We never received the promised response from management, which is quite disappointing. Also, know that the peacocks (while beautiful) crow like roosters and keep similar hours. The hotel was physically quite lovely but not restful.